topic When is my installation? in Full Fibre

When is my installation?

Jason10jedburgh — Mon, 06 Nov 2023 10:51:31 GMT

My installation should have been on the 1st November, but the team had issues getting fibre to my property. This was fixed on Friday and there is now a cable outside my house.

I tried to contact CityFibre but they say talk to your ISP, so can I confirm when the installation within the house will now happen?

Also, I had been sent a new router previously, is it still that router which should be used as it has the phone line covered over?

Many thanks.

Re: When is my installation?

Gliwmaeden2 — Mon, 06 Nov 2023 11:09:32 GMT

Remove the sticker to plug the phone in there once you are on Full Fibre, @Jason10jedburgh.

Re: When is my installation?

Arne-TalkTalk — Tue, 07 Nov 2023 08:51:11 GMT

Hi Jason10jedburgh

You will need to call and ask to speak to the full fibre team on 03451720088 they will need to check your order.

Regards