topic Re: Slow wifi and no 5Ghz from Eero 6 in Full Fibre

Slow wifi and no 5Ghz from Eero 6

jenny727 — Fri, 06 Oct 2023 11:13:00 GMT

Hi,

I recently (sept 20th) had fibre 150 installed through talktalk, with the supplied Eero 6 dual band mesh router.

After open reach had finished the installation and set up the eero I connected my kindles,phone ect

to it. We did several wireless speed tests and it showed between 147 and 151 Mbps and a 5Ghz connection in the same room as the Eero.

All my TVs, PVRs, Desktop ect are all connected via Ethernet cables and speed tests showed a constant 151 Mbps. The next day however my wireless connection had changed from 5ghz to 2.4ghz on all devices and the speed had dropped massively to between 5 and 15 Mbps and this was in the same room as the Eero. The wired connection still remained at 151 Mbps. Tried disconnecting and reconnecting devices to no avail, still would only connect at 2.4Ghz and slow speed. Tried all trouble shooting tips, turning off 5Ghz, soft reset, ect but all devices still would only connect to 2.4Ghz. Ran two different wifi analizers and neither could detect 5Ghz only 2.4Ghz.

I have been having this trouble for 2 weeks now so Eero has had time to settle down but still no change.

Also if I move out of the room where the Eero is into the next room the speed droops right off.

Could this be a faulty unit or do you have any other suggestions.

I have also heard other people have had this problem and it has been rectified by being sent a Eero 6 pro as this is tri band and has both high and low 5Ghz frequency's as well as the 2.4Ghz.

Kind regard

jenny.

P.S – Before we changed to full fibre we had fibre 35 with talktalk. The dlink router was in the same place and the wifi signal was excellent throughout the whole bungalow and most of the garden.

Re: Slow wifi and no 5Ghz from Eero 6

Anonymous — Fri, 06 Oct 2023 11:17:58 GMT

Hi jenny,

Thanks for your post. Can I just confirm, have you tried powering down the eero for a full 30 minutes and then retested this again please?

Thanks

Michelle

Re: Slow wifi and no 5Ghz from Eero 6

jenny727 — Fri, 06 Oct 2023 11:44:46 GMT

Hi Michelle, Yes I have, but will try doing it again to make sure it is off for a full thirty minutes.

I will get back to you as soon as it is back on and retested.

Kind Regards

Jenny

Re: Slow wifi and no 5Ghz from Eero 6

Anonymous — Fri, 06 Oct 2023 11:48:37 GMT

Hi,

Great, thank you 🙂

Michelle

Re: Slow wifi and no 5Ghz from Eero 6

jenny727 — Fri, 06 Oct 2023 12:49:10 GMT

Hi Michelle,

Powered down for forty minutes to be sure but after restart still exactly the same.

Disconnected and reconnected kindles phones ect but when reconnected still only connecting

at 2.4Ghz and slow speeds as described earlier. Ran wifi analizer again and still not showing 5Ghz .

All wired connections still remain constant at 151 Mbps .

Kind Regards

Jenny

Re: Slow wifi and no 5Ghz from Eero 6

Karl-TalkTalk — Fri, 06 Oct 2023 13:16:12 GMT

Would you like to swap out the eero and try another ?

Thanks

Karl.

Re: Slow wifi and no 5Ghz from Eero 6

jenny727 — Fri, 06 Oct 2023 13:57:03 GMT

Hi Karl

Thanks for your reply. Did you mean swap it for Eero 6 pro as this is tri band as others have said

this cures the problem or do you mean like for like. As you are the expert I will go along with whatever

solution you think will best solve the problem.

Kind Regards

Jenny

Re: Slow wifi and no 5Ghz from Eero 6

jenny727 — Sun, 08 Oct 2023 09:17:43 GMT

Hi Karl

Unsure if you received last post as I have received no response or are you

just sending a different Eero to try to see if this cures the problem.

Thanks and kind regards

Jenny

Re: Slow wifi and no 5Ghz from Eero 6

Anonymous — Mon, 09 Oct 2023 06:09:53 GMT

Hi jenny,

I'm sorry for the delay. This would be a like for like swap. Would you like us to send this for you? We would also send a router returns bag so that one of the eeros can be returned.

Thanks

Michelle

Re: Slow wifi and no 5Ghz from Eero 6

jenny727 — Wed, 11 Oct 2023 13:44:57 GMT

Hi Michelle

Sorry been away on a short break so only just got this. That would be great if

you could send a replacement to see if it resolves the issue.

Kind Regards

Jenny

Re: Slow wifi and no 5Ghz from Eero 6

Chris-TalkTalk — Wed, 11 Oct 2023 14:13:19 GMT

Hi Jenny,

Can you please update your community profile to include your:

Name
Telephone number
Alternative contact number

We'll then look into this further. Please do not post this information on this thread. Once you've updated your profile please post in your topic to confirm it's updated.

Thanks

Chris

Re: Slow wifi and no 5Ghz from Eero 6

jenny727 — Wed, 11 Oct 2023 17:05:40 GMT

Hi Chris

Just to confirm profile is updated.

Kind Regards

Jenny

Re: Slow wifi and no 5Ghz from Eero 6

Chris-TalkTalk — Thu, 12 Oct 2023 07:02:27 GMT

Hi Jenny,

I've ordered the eero, it should be with you within a couple of days

Chris

Re: Slow wifi and no 5Ghz from Eero 6

jenny727 — Fri, 13 Oct 2023 10:16:18 GMT

Hi Chris

Thank you very much hopefully things will be better on a different Eero.

Will be in touch when we have set it up.

Kind Regards

Jenny

Re: Slow wifi and no 5Ghz from Eero 6

Chris-TalkTalk — Fri, 13 Oct 2023 10:20:07 GMT

OK thanks Jenny 🙂

Re: Slow wifi and no 5Ghz from Eero 6

jenny727 — Tue, 17 Oct 2023 11:40:01 GMT

Hi Chris,

Firstly thank you for sending the new Eero to me.

Changed the Eero's over using the app and everything was looking good.

All wireless devices connecting to 5GHz and good speeds recorded on

speed tests. Wi-Fi Analizer also detected strong 5GHz signal.

Unfortunately the next morning all my devices were back on 2.4GHz and

running slow speeds. Looking at the Wi-Fi radios page in the app it is clear

to see the 5GHz channel and control channel changed at about 03.00 am.

When devices do connect to 5GHz the Wi-Fi radios page in the app shows :

channel 42

control channel 36

when devices will not detect 5GHz Wi-Fi radios page in the app shows :

channel 155

control channel 149/153

Tried unplugging for 30 mins, soft restart etc but nothing would bring back the

5GHz signal. I then tried swapping Eero's again and everything worked fine again until

about 03.00 am when the channel and control channel changed again. Why would

it do this? and why at the same time every day?

I have sent three screenshots to show this.

Kind Regards

Jenny.

Kind Regards

Jenny.

Re: Slow wifi and no 5Ghz from Eero 6

KeithFrench — Tue, 17 Oct 2023 11:58:43 GMT

Hi @jenny727

The problem here is that not all Wi-Fi adapters in your various devices will not support channels as high as 155. Try changing the router to channel 36 for maximum compatibility.

Re: Slow wifi and no 5Ghz from Eero 6

Chris-TalkTalk — Tue, 17 Oct 2023 12:50:58 GMT

Hi Jenny,

Could you give Keith's suggestion a try and let us know how you get on

Chris

Re: Slow wifi and no 5Ghz from Eero 6

jenny727 — Tue, 17 Oct 2023 13:36:26 GMT

Hi Chris,

As far as I am aware you cannot change the channels on a Eero 6.

If I am wrong and you can, could you please tell me how to do this.

Kind regards

Jenny.

Re: Slow wifi and no 5Ghz from Eero 6

KeithFrench — Tue, 17 Oct 2023 13:47:47 GMT

Hi @jenny727

Alas yes, you are right. I'll have to ask TalkTalk for you, if you could try a different router.