topic Re: TalkTalk order reference number required in Full Fibre

TalkTalk order reference number required

georgeh555 — Fri, 03 Nov 2023 10:58:05 GMT

Hello,

I purchased full fibre last year and did not receive a voucher as stated, upon contacting the company they require an order reference number starting with the letter N.

I cannot find this anywhere on any emails or under my account on here, please could this be provided?

Re: TalkTalk order reference number required

Arne-TalkTalk — Tue, 07 Nov 2023 11:36:03 GMT

Hi @georgeh555

I can help with this I first need to confirm some security questions

I have sent you a PM on the community

Regards

Re: TalkTalk order reference number required

MrChriZ — Thu, 29 Aug 2024 09:44:11 GMT

Hi @Arne-TalkTalk - I have the same problem - only my broadband started as Shell Broadband.
I spent some time on the chat the other day to a support person called Asisipho.

After half an hour he decided he need to contact Shell and would then get back to me, but he never did.

Please can you help?

Re: TalkTalk order reference number required

Gliwmaeden2 — Thu, 29 Aug 2024 09:54:35 GMT

@MrChriZ, please start a new thread in the billing section of the forum. Go to that message board and click on start a topic.

This is an old thread and not in the queue for attention. Staff will reply to the original poster only, usually, to avoid confusion between accounts etc.