topic IP address?! in Full Fibre

IP address?!

NeilMcC — Tue, 07 Nov 2023 22:51:02 GMT

Hi, day 8 with no internet and after a very frustrating number of conversations, on line chats and an engineer visit, followed bu another 1 hour on line chat, i still have no internet.

I have a new router, amber light flashing, 2 new power adapters all lights are in. Engineer said internet is coming into the house but not connecting to router, suggested an issue with IP address, not something he could fix? After chatting to talk talk, they took me through all of the usual checks (again) then said we'll send an engineer out! Lost the plot and waiting for a manager call back.

Any ideas, clues, hints and tips please clever people? (yes everything is connected as it should be, and no, nothing appears to be damaged) 🙂

Thanks community.

Re: IP address?!

Chris-TalkTalk — Wed, 08 Nov 2023 09:46:19 GMT

Hi Neil,

Sorry to hear that you're experiencing problems with your service. Is your telephone service working OK, is there a dial tone?

Chris

Re: IP address?!

NeilMcC — Wed, 08 Nov 2023 10:06:17 GMT

Hi Chris, I don’t have a landline phone that I can test.
I have a call with a talk talk manager today.

Re: IP address?!

Chris-TalkTalk — Wed, 08 Nov 2023 10:19:48 GMT

OK thanks. Please let us know how you get on

Chris