topic Re: Change over to full fiber in Full Fibre

Change over to full fiber

Sceptic3 — Thu, 02 Nov 2023 16:52:26 GMT

Our wire connection are to be discontinued at the end on November

rang up 19th Sept and accepted the same price full fiber conversion,

was told I would be contacted when to expect a visit to survey and install,

still nothing as of 2-11-23 is this normal?

Arne-TalkTalk — Fri, 03 Nov 2023 14:26:59 GMT

The 30 November date has been moved now, you service will continue on.

I can t find any order on your account so I would advise calling us on 03451720088 and asking to speak to the full fibre team.

Sceptic3 — Fri, 03 Nov 2023 14:40:51 GMT

Thanks will give them a bell.

Arne-TalkTalk — Thu, 09 Nov 2023 10:21:57 GMT

Let us know how it goes.

Sceptic3 — Thu, 09 Nov 2023 21:31:16 GMT

Told by call taker that she would raise the issue with the installer nothing heard yet will report back when something happens

Anonymous — Fri, 10 Nov 2023 08:29:12 GMT

Morning,

Ok. Please let us know if you don't hear anymore by Monday and we can look at this again for you.

Thanks

Michelle

Sceptic3 — Sat, 18 Nov 2023 09:14:00 GMT

Hi again Michelle,

Nothing from the installers but have had a letter from TT saying the line I

have will not now close at the end of November and that the change to

full fiber will still go ahead, as I am happy with that and the service will

not be switched off I will give the installers a bit longer and will be back in touch

to let you know what happens or ask for more help,

Many thanks.

Arne-TalkTalk — Mon, 20 Nov 2023 11:11:04 GMT

Keep us updated.