topic Re: Full fibre installation in Full Fibre

Full fibre installation

ClaireT6360 — Tue, 07 Nov 2023 20:20:37 GMT

I got a letter a couple of weeks ago saying about upgrading my line. The engineer come out a couple of days later and said only Openreach engineers can do the upgrade and he rang them. He said they would be in touch within 14 days and they haven't Openreach told me to contact talktalk.

I was told by a talktalk agent to try and do the upgrade again but it now says I'm unable to upgrade, I assume because my line needs to be upgraded first. I've been trying to upgrade for 2 months now. Is there anything I can do other than go elsewhere?

Thanks in advance

Re: Full fibre installation

Arne-TalkTalk — Thu, 09 Nov 2023 10:40:18 GMT

Hi ClaireT6360

I will request an update.

Re: Full fibre installation

Arne-TalkTalk — Thu, 09 Nov 2023 10:56:01 GMT

HI @ClaireT6360

The next appointment is set for the 23rd of this month, have you had any missed calls from Openreach, the order shows 2 missed appointments