topic Re: Worse service and charged for the pleasure. in Full Fibre

Worse service and charged for the pleasure.

elcheastyo — Thu, 09 Nov 2023 20:34:59 GMT

Recieved texts saying open reach were upgrading service in the area and they'd need to come in the property etc

They come and install new line in different area as old socket wasn't near a power outlet. Understandable.

They drilled through some furniture. (Not too bothered I'll fill it in, whatever)

The range on the router is now not as good in some areas of the house as its now in the corner whereas it used to be in the middle.

Been charged £30 that I didn't know about.

chat help is absolutely useless.

Not happy.

Re: Worse service and charged for the pleasure.

fr8ys — Thu, 09 Nov 2023 21:02:52 GMT

Hi,
You are in the staff's queue for a response.
For a quicker reply can you please ensure you have your personal information up to date in your profile including your TalkTalk landline phone number so your account can be traced. Link here - https://community.talktalk.co.uk/t5/user/myprofilepage/tab/personal-profile:personal-info
If you are unsure of your phone number, you can find this in My Account or dial 17070 from your landline phone and this will confirm the number for you.
You can also add your account number in the private notes field, which only you and the support staff can view.
Please post back when done.
Thank you

Re: Worse service and charged for the pleasure.

Gliwmaeden2 — Thu, 09 Nov 2023 21:21:28 GMT

Check in Transaction History, in My Account, @elcheastyo.

You may find a credit there for the set up fee / upgrade. It's usually charged in the invoice but cancelled out by them putting the credit in the account so that you are not out of pocket.

It's probably because it has to show as billed for accounting purposes. Fingers crossed this is the case here!

Re: Worse service and charged for the pleasure.

Chris-TalkTalk — Fri, 10 Nov 2023 07:29:21 GMT

Hi elcheastyo,

Is the router situated close to other wireless or electrical devices?

Chris

Re: Worse service and charged for the pleasure.

elcheastyo — Sat, 11 Nov 2023 13:16:48 GMT

Hi, thanks for the replies.

The router is right above my smart gas meter could that be why?

No credit in the transaction history unfortunately.

Re: Worse service and charged for the pleasure.

Gliwmaeden2 — Sat, 11 Nov 2023 13:44:07 GMT

@elcheastyo, post about the charge in the billing section in a new topic there.

Staff will be back after the weekend.

Re: Worse service and charged for the pleasure.

Anonymous — Mon, 13 Nov 2023 07:00:29 GMT

Morning,

Have you tried moving the router just to see if there any difference?

Thanks

Michelle