topic Re: TalkTalk FTTP causing landline issues in Full Fibre

TalkTalk FTTP causing landline issues

jrkennedy — Thu, 09 Nov 2023 16:34:06 GMT

Had FTTP for a couple of months now, WoW what a difference from DL 30Mbs UL 6Mbs to Straight 65Mbs DL and UL.

The only issue I now have is the news digital Telephone service.

Shortly after the upgrade I have been getting missed calls Each hour, ever Hour , and more recently every 1/2 hr FROM NO NUMBER. this can go on for hours, its getting so bad I have Put my telephone on DO NOT DISTURB . Now if anyone calls they have to call my mobile if its urgent.

Anyone else having or had the same issue?

Re: TalkTalk FTTP causing landline issues

Gondola — Thu, 09 Nov 2023 18:36:21 GMT

Sounds like you have one of the 'phone handsets that has a design fault. The digital voice service does a regular reset of the VOIP adapter to make sure calls are properly ended. Usually it's every 30 minutes. Some 'phone handsets notably some made by BT in the 8500 and 8600 range did register a call coincident with the VOIP adapter reset. This then gets registered as a 'ghost call'. Most handsets are unaffected.

You can try a different handset. TalkTalk do have a fix so I'll pass on the request for that.

Re: TalkTalk FTTP causing landline issues

Anonymous — Fri, 10 Nov 2023 06:26:45 GMT

Morning,

Can I just confirm, are you using the Wifi Hub 2?

Thanks

jrkennedy — Fri, 17 Nov 2023 20:19:38 GMT

the telephone issues have now been resolved.

thankyou.

Re: TalkTalk FTTP causing landline issues

Anonymous — Mon, 20 Nov 2023 06:49:39 GMT

Hi jrkennedy,

I'm really glad to hear this and thanks for letting us know 🙂

Thanks

Michelle