topic Re: return pack not received in Full Fibre

return pack not received

mariatrabucco — Mon, 28 Aug 2023 20:18:32 GMT

I haven't received the return pack to send the WIFI hub! It has been weeks! My new address is REMOVED FOR SECURITY. I have received an email saying I haven't send it yet but how can I send it if I haven't received any return pack!!! help!!!

Re: return pack not received

fr8ys — Mon, 28 Aug 2023 20:21:44 GMT

Hi,

I've removed your address for security reasons as you should not place personal info on an open forum.

Could you please put your new address in the private notes field of your profile. Only you and the support staff can see this info.

It's probable the returns bag has been sent to your old address.

Re: return pack not received

Arne-TalkTalk — Tue, 29 Aug 2023 09:07:57 GMT

I have requested a returns bag to be sent to you new address.

Should be with you in a few days.

Re: return pack not received

colinsmurthwaite — Sat, 11 Nov 2023 13:40:26 GMT

I'm having the issue - would it be possible to get a returns package sent to me?

Re: return pack not received

Arne-TalkTalk — Mon, 13 Nov 2023 10:07:35 GMT

A bag has been requested