topic Re: Poor wifi since swapping to full fibre. in Full Fibre

Poor wifi since swapping to full fibre.

silone74 — Fri, 10 Nov 2023 16:39:41 GMT

Hello for some reason the WiFi is terrible and slow since having full fibre installed today, every few minutes the WiFi drops off and then back on, when it was fitted it was full speed no problems but now it is terrible, it was only fitted earlier today and it just isn't working properly, I have tried resetting the router and restarting it but nothing works.

Re: Poor wifi since swapping to full fibre.

Gliwmaeden2 — Fri, 10 Nov 2023 18:40:08 GMT

Staff will be back after the weekend, @silone74.

Phone in or use mobile data to reach support on Chat over the weekend:

03451 720088 Saturday 9am-6pm.

Re: Poor wifi since swapping to full fibre.

KeithFrench — Sat, 11 Nov 2023 11:01:46 GMT

Hi @silone74

I can help a lot with this.

Slow speed, intermittent dropouts, breaks in the signal, no signal on some or all devices or no internet access might be caused by Wi-Fi interference from other local networks, which can also lead to a permanent reduction in speed. No ISP can be responsible for your local environment, this is mainly a byproduct of the popularity of Wi-Fi.

Generally speaking, the 2.4GHz band suffers much more from interference than the 5GHz band, but the 2.4GHz one can sometimes have a better range, but this all depends on your local area.

If you would like me to help you, please can you specify the make/model of TalkTalk router that you are using?

Re: Poor wifi since swapping to full fibre.

Anonymous — Mon, 13 Nov 2023 06:56:54 GMT

Morning,

How are you getting on?

Thanks

Michelle

Re: Poor wifi since swapping to full fibre.

silone74 — Mon, 13 Nov 2023 10:56:46 GMT

The WiFi still drops off but not as often as it was doing the speed is intermittently slow also, the router is the same as the older one that was on the copper connection just has the voip port on this one it is in the same position as the other router also which is the WiFi hub 2.

Re: Poor wifi since swapping to full fibre.

KeithFrench — Mon, 13 Nov 2023 10:59:11 GMT

Would you like my help on this then? Full fibre requires the Hub 2 if you want to use Digital Voice.

Have you had TalkTalk’s Wi-Fi optimisation disabled on your Sagemcom FAST5464 router? When this is enabled, as it is by default, it has the power to override any Wi-Fi configuration changes that I might suggest that you need to make. This will not help rectify this type of problem if Wi-Fi Optimisation is allowed to change my suggested settings. Only TalkTalk can do this for you, you cannot do it yourself. If not, just request they disable this for you in your reply.

The next stage involves sending out a guide to you to help you get me some important diagnostic results so that I can analyse them for you and recommend changes to your router configuration to solve them.

I only send this out to people who request it.

Re: Poor wifi since swapping to full fibre.

silone74 — Mon, 13 Nov 2023 12:28:21 GMT

Hello, yes it is he hub 2 router to be honest it is as it came from talktalk the only things I have changed is the WiFi name and password to my previous router to keep everything connected to it on 2.4 ghz and 5 ghz, wired connections are working as they should do, it is in the same position as the older router, the frequency of drop offs has become longer in time and download speeds are intermittently slower than they should be upload remains similar every speed check that I do.

Si.

Re: Poor wifi since swapping to full fibre.

Anonymous — Mon, 13 Nov 2023 12:37:18 GMT

Hello,

Would you like us to try switching the wifi optimisation off to see how the connection compares?

Thanks

Michelle

Re: Poor wifi since swapping to full fibre.

KeithFrench — Mon, 13 Nov 2023 12:44:28 GMT

Once WiFi Optimisation is off, then I'll be able to help you.

Re: Poor wifi since swapping to full fibre.

silone74 — Mon, 13 Nov 2023 13:25:48 GMT

Yes please that would be great.

Thank you.

Re: Poor wifi since swapping to full fibre.

Debbie-TalkTalk — Mon, 13 Nov 2023 13:28:59 GMT

Hi silone74

The WIFI optimisation has now been switched off.

Thanks @KeithFrench

Debbie 🙂

Re: Poor wifi since swapping to full fibre.

silone74 — Mon, 13 Nov 2023 13:30:02 GMT

Thank you for the quick response.

Re: Poor wifi since swapping to full fibre.

KeithFrench — Mon, 13 Nov 2023 13:33:18 GMT

I will PM you a link for a guide of mine on Wi-Fi interference & initially look at the section called "Are you suffering from interference – prove it first". This section includes full details of Wi-Fi analysers that I recommend for Windows, Windows phone, Android and Apple operating systems. However, I have no way of testing the Apple product. Do not worry about interpreting the results, I will do that for you.

Please post the screenshots that I have requested in my guide (no photos please they can be difficult to read as text can get out of focus when zoomed in), from the analyser you are using (also in my attached guide). Please ensure that the analyser window is maximised (if Windows) before taking the screenshots & upload them via the "Insert Photos" button (in a mobile browser it's the picture icon) on the post editor's toolbar with the Size parameter set to Large. If they are too small, I will not be able to read them & although I can enlarge them, this puts the text out of focus. If you prefer PM them to me. If you do PM me, then please add a link in there to this thread, so that I can find it easily.

Re: Poor wifi since swapping to full fibre.

Debbie-TalkTalk — Mon, 13 Nov 2023 13:33:19 GMT

Hi Si

Ahh you're welcome 🙂

Debbie

Re: Poor wifi since swapping to full fibre.

Debbie-TalkTalk — Mon, 13 Nov 2023 13:34:03 GMT

Thanks for your help @KeithFrench

Re: Poor wifi since swapping to full fibre.

silone74 — Mon, 13 Nov 2023 13:53:47 GMT

I have downloaded the guide thank you I will send the screen shots as soon as I get the results from the test, thank you for the help it is appreciated.

Re: Poor wifi since swapping to full fibre.

silone74 — Tue, 14 Nov 2023 12:46:38 GMT

I just want to say a big thank you to @KeithFrench for all of the help provided it is very much appreciated.

Si.

Re: Poor wifi since swapping to full fibre.

KeithFrench — Tue, 14 Nov 2023 12:50:54 GMT

You are very welcome @silone74

Changed the 2.4GHz band to channel 1 & all seems OK now.

Re: Poor wifi since swapping to full fibre.

Debbie-TalkTalk — Tue, 14 Nov 2023 12:57:02 GMT

Hi silone74

I'm glad to hear that everything is working ok now 🙂

Thanks for your help @KeithFrench 🙂

Re: Poor wifi since swapping to full fibre.

Tr3vor — Wed, 03 Jan 2024 16:47:51 GMT

I also have this problem since changing to full fibre just before Christmas. Would be very keen on Keith French solution to see if it can resolve my issues