topic Re: Eero 6 selecting incompatible 5ghz channel 155 in Full Fibre

Eero 6 selecting incompatible 5ghz channel 155

Duncan12 — Fri, 10 Nov 2023 21:05:16 GMT

Hi,

Is there a way to stop my Eero 6 (Fibre 150) from automatically switching to channel 155 on the 5Ghz band? Channel 155 is incompatible with a number of devices and prevents the 5Ghz band being seen, resulting in connections dropping to 2.4Ghz.

Re: Eero 6 selecting incompatible 5ghz channel 155

KeithFrench — Fri, 10 Nov 2023 22:08:44 GMT

This is a known problem, there should be an update available for the Eero to move it to the 36 - 48 range, presumably via the Eero app. If not, let me know.

Re: Eero 6 selecting incompatible 5ghz channel 155

Duncan12 — Sat, 11 Nov 2023 08:42:56 GMT

I'm on eero software version 7.0.1-64 with the latest version of the app and there isn't a setting to force a lower channel, will a software update be available soon?

Re: Eero 6 selecting incompatible 5ghz channel 155

KeithFrench — Sat, 11 Nov 2023 10:40:24 GMT

No, you won't get an option to allow user-configurable channel selection. The crucial thing to check, is it still on channel 155?

Let me just check with @briantrumpet1 who has had exactly the same problem. Brian, what version are you now on?

Re: Eero 6 selecting incompatible 5ghz channel 155

Duncan12 — Sat, 11 Nov 2023 11:18:14 GMT

Hi Keith

Yes it's still stuck on channel 155 resets and reboots always revert to this channel unfortunately

Re: Eero 6 selecting incompatible 5ghz channel 155

KeithFrench — Sat, 11 Nov 2023 12:55:57 GMT

Hi @Duncan12

I have no idea if this update was only pushed to the customers we knew about with this problem last week, or whether it is on general release. Brian is one of those customers, and he will advise when he is next online.

Re: Eero 6 selecting incompatible 5ghz channel 155

briantrumpet1 — Sat, 11 Nov 2023 19:24:27 GMT

@KeithFrench wrote:
No, you won't get an option to allow user-configurable channel selection. The crucial thing to check, is it still on channel 155?

Let me just check with @briantrumpet1 who has had exactly the same problem. Brian, what version are you now on?

Hi both, I'm on v7.0.1-64, and on ch36 now, having been stuck on ch155 until that update (I think), though I'm not sure if it was that update or a push change from Eero.

Re: Eero 6 selecting incompatible 5ghz channel 155

Duncan12 — Sat, 11 Nov 2023 19:49:52 GMT

Thanks @briantrumpet1 & @KeithFrench, looks like I'm on the same eero os version as you so it must be a remote setting change from TalkTalk. Hopefully someone from TalkTalk will be able to push the change out to me too.

Re: Eero 6 selecting incompatible 5ghz channel 155

Anonymous — Mon, 13 Nov 2023 07:27:02 GMT

Morning,

I'm sorry to hear this. I've raised this straight to our Devices Team now and have asked if they can apply the fix to resolve this. I will post back to confirm as soon as this is resolved.

Thanks

Michelle

Re: Eero 6 selecting incompatible 5ghz channel 155

Duncan12 — Mon, 13 Nov 2023 13:07:31 GMT

Thanks @Anonymous. Do I need to reboot the Eero or will the change apply overnight?

Re: Eero 6 selecting incompatible 5ghz channel 155

Anonymous — Mon, 13 Nov 2023 13:16:39 GMT

Hi again,

You may need to reboot once the fix has been applied. The devices manager has advised that he will let me know as soon as this has been completed so I will post back to confirm.

Thanks

Michelle

Re: Eero 6 selecting incompatible 5ghz channel 155

Duncan12 — Tue, 14 Nov 2023 17:32:26 GMT

Hi @Anonymous

Are there any updates from the devices team on pushing out the Eero channel fix?

Re: Eero 6 selecting incompatible 5ghz channel 155

Anonymous — Wed, 15 Nov 2023 06:29:16 GMT

Morning,

I'm sorry for the delay. I spoke to our product/devices manager yesterday and he said that he has escalated this and is just awaiting confirmation that the fix has been applied. I'm hoping it will be completed today but I will post back to confirm.

Thanks

Michelle

Re: Eero 6 selecting incompatible 5ghz channel 155

Anonymous — Thu, 16 Nov 2023 06:51:50 GMT

Hi again,

I've just chased the team for an update on this now.

Thanks

Michelle

Re: Eero 6 selecting incompatible 5ghz channel 155

Anonymous — Thu, 16 Nov 2023 09:11:11 GMT

Hello,

The Devices Manager has just come back to me to advise that eero are still investigating this and they have asked them to provide a date for resolution. I will post again as soon as I know more.

Thanks

Michelle

Re: Eero 6 selecting incompatible 5ghz channel 155

Duncan12 — Thu, 16 Nov 2023 12:14:41 GMT

Thanks @Anonymous for the update I hope that it will be resolved soon as the WiFi performance from the Eero is very poor with these channel settings on 802.11ac devices to a point where I'm considering using an alternative router.

Re: Eero 6 selecting incompatible 5ghz channel 155

Anonymous — Thu, 16 Nov 2023 12:17:24 GMT

Good afternoon,

I'm sorry for the delay. I'll keep chasing this daily for you.

Thanks

Michelle

Re: Eero 6 selecting incompatible 5ghz channel 155

Modelman1 — Thu, 16 Nov 2023 16:06:59 GMT

Why can't you have a manual channel selection feature in the app like many other routers have. Routers often make a dogs dinner of selecting channels while in auto mode. I don't understand why the eero has such limited settings available to the end user.

Re: Eero 6 selecting incompatible 5ghz channel 155

KeithFrench — Thu, 16 Nov 2023 16:06:25 GMT

Hi @Modelman1

As this is an Amazon product, it is probably best to direct your question at their Eero support team.

Re: Eero 6 selecting incompatible 5ghz channel 155

Modelman1 — Thu, 16 Nov 2023 16:46:43 GMT

It's an Amazon product with TalkTalk's custom firmware, so unsure who adds or restricts features in the UI.