topic Re: Eero 6 Pro extender in Full Fibre

Eero 6 Pro extender

mashjam01 — Fri, 17 Nov 2023 09:23:59 GMT

Was on with talktalk last week because my full fibre 900 signal isn't reaching my office. They said they'd said they'd send out an extender but one week later nothing. Went on this morning and an agent told me because my supplier is City Fibre a wifi extender would be incompatible.

Currently waiting in a long queue to talk to another agent. I have an Eero 6 Pro. How would the supplier make any difference to adding an Eero extender?

Re: Eero 6 Pro extender

Chris-TalkTalk — Fri, 17 Nov 2023 10:58:27 GMT

Hi mashjam01,

Can you please update your community profile to include your:

Name
Telephone number
Alternative contact number

We'll then look into this further. Please do not post this information on this thread. Once you've updated your profile please post in your topic to confirm it's updated.

Thanks

Chris

Re: Eero 6 Pro extender

mashjam01 — Fri, 17 Nov 2023 11:32:18 GMT

Details updated.

I've since been on with a Vincent from Technical Support who said I'd get an extra eero to fix the wifi signal issue, but Jomar then said that wouldn't happen 'cause City Fibre provided the fibre and passed me back to Technical Support.

Getting a little annoyed by this now.

Re: Eero 6 Pro extender

Chris-TalkTalk — Fri, 17 Nov 2023 13:26:03 GMT

Thanks, can you also add your account number to the private notes section of your community profile

Chris