topic Re: Netflix buffering on tv in Full Fibre

Netflix buffering on tv

Brian775 — Sun, 19 Nov 2023 22:13:25 GMT

Daughter recently upgraded to full fibre (telephone line disconnected), line speed 70mbs approx, was 30mbs, existing router sagecom 5464 still in use. Now have issues with Netflix buffering on tv, and streaming. I have noted that this may be caused by WiFi optimisation, but I am unable to find whether is is on or off.

Prior to installation she was advised that she would have a replacement router but it was not delivered. I was advised that installation should continue and Openreach would advise if router was not appropriate.

I have not opened a case regarding the issue, but I received an email from TT out of the blue to expect to receive a new Amazon router.

Cheers

Brian

Re: Netflix buffering on tv

Debbie-TalkTalk — Mon, 20 Nov 2023 07:19:30 GMT

Hi Brian

I can switch the WIFI optimisation off to see how the connection compares.

Is the telephone number in your Community Profile the line/connection having the issue? (please do not post the number on this thread)

Thanks

Re: Netflix buffering on tv

Brian775 — Mon, 20 Nov 2023 15:36:23 GMT

Hi Debbie, it is my daughters, and the phone line was disconnected when it was replaced by the fibre. How do identify the installation. By account / installation address

karl TT support also responded. I have updated info in my private section of my profile which I hope will enable you to locate the router.

Re: Netflix buffering on tv

Karl-TalkTalk — Mon, 20 Nov 2023 15:15:19 GMT

If you can add the account number in the private notes section of your 'Community Profile' , this will help us locate the details.

Thanks

Karl.

Re: Netflix buffering on tv

Brian775 — Mon, 20 Nov 2023 15:38:48 GMT

Hi Karl thanks for the feedback. I have updated information in private section which hopefully will enable you to locate the router. Debbie TT support has also responded to me request

Re: Netflix buffering on tv

Chris-TalkTalk — Tue, 21 Nov 2023 08:55:51 GMT

Hi Brian,

Is the account a TalkTalk business account? Was it installed by Openreach or City Fibre?

Chris

Re: Netflix buffering on tv

Brian775 — Wed, 22 Nov 2023 09:33:15 GMT

Hi Chris

It is a business account and was installed by openreach

Re: Netflix buffering on tv

Chris-TalkTalk — Wed, 22 Nov 2023 10:08:57 GMT

OK thanks Brian. Your daughter will need to speak to TalkTalk business support, they should be able to help. I'm afraid we can only offer assistance to TalkTalk residential customers, apologies for any inconvenience

Chris

Re: Netflix buffering on tv

Brian775 — Wed, 22 Nov 2023 17:29:16 GMT

Thanks for the clarification Chris, will contact Business Support, didn’t realise that the community was restricted to residential.

Thanks to everyone who participated in the blog.