topic Re: broadband not working in Full Fibre

broadband not working

christonton — Mon, 20 Nov 2023 09:29:33 GMT

my broadband stopped working and as usual it's impossible to contact anyone at talktalk. yes i have turned it off and on again.

Re: broadband not working

Anonymous — Mon, 20 Nov 2023 09:32:24 GMT

Morning,

I'm sorry to hear this. Do you have full fibre/FTTP? What lights are on the ONT please?

Thanks

Michelle

Re: broadband not working

christonton — Mon, 20 Nov 2023 09:37:51 GMT

yes full fibre/fttp. the light on the eero box is red

Re: broadband not working

Anonymous — Mon, 20 Nov 2023 09:40:23 GMT

Hi chris,

Thanks for confirming. What lights are on the ONT box (the box connected to the wall)

Thanks

Michelle

Re: broadband not working

christonton — Mon, 20 Nov 2023 09:46:38 GMT

there arent any lights on the box on the wall but then there never are normally

Re: broadband not working

Anonymous — Mon, 20 Nov 2023 09:48:23 GMT

Hi,

Apologies for the confusion, do you have one of these boxes?

Fibre Connection Box lights guide - TalkTalk Help & Support

Thanks

Michelle

Re: broadband not working

christonton — Mon, 20 Nov 2023 09:53:29 GMT

no - there a white box on the wall from when i had ultra fibre optic - there are never any lights on this - then it connects to a white eero box which has one light, which is normally white and is currently red

Re: broadband not working

christonton — Mon, 20 Nov 2023 10:12:02 GMT

broadband has come back on now and light is now white

Re: broadband not working

Chris-TalkTalk — Mon, 20 Nov 2023 10:49:19 GMT

OK thanks Chris, please let us know if you experience any further problems

Chris