topic Re: How long does it take to get the Openreach install date in Full Fibre

How long does it take to get the Openreach install date

jsinglet — Mon, 16 Oct 2023 13:35:21 GMT

I've agreed to a Full Fibre upgrade with TalkTalk. I was told I'd get an SMS from Openreach setting the install date.

How long should this take? I agreed it with TalkTalk a week ago over the phone.

Re: How long does it take to get the Openreach install date

Anonymous — Fri, 20 Oct 2023 07:25:51 GMT

Hello,

I'm sorry for the delay. Have you received any confirmation since your last post?

Thanks

Michelle

Re: How long does it take to get the Openreach install date

jsinglet — Mon, 20 Nov 2023 11:39:42 GMT

Still no install date, originally agreed to upgrade on 7th October.

I'm doing this on behalf of my elderly parents and they cannot be without service, so this is causing some anxiety.

Re: How long does it take to get the Openreach install date

Arne-TalkTalk — Wed, 22 Nov 2023 11:28:07 GMT

Hi jsinglet

It sounds like the order has failed , They will need to contact the full fibre team directly or if you are a nominated user you can do it on their behalf.

Sorry for any inconvenience caused

Re: How long does it take to get the Openreach install date

jsinglet — Wed, 22 Nov 2023 11:49:15 GMT

I've called back twice. And for some reason live chat can't do it.

Re: How long does it take to get the Openreach install date

Arne-TalkTalk — Thu, 23 Nov 2023 11:09:05 GMT

Hi jsinglet

Best option would be to call on 03451720088 ask for the full fibre team they will be able to help.

Sorry for any inconvenience caused