topic Re: Ghost no number messages in Full Fibre

Ghost no number messages

AliMT — Fri, 17 Nov 2023 22:09:40 GMT

Since changing my line to full fibre I have been getting ghost messages every half hour day and night. The phone does not ring and displays a missed message with "no number". I have emailed, rung, had online chats and written letters, yet no solution. Virgin media customers have had the same problem, Anyone else on here had the same?

Re: Ghost no number messages

Gliwmaeden2 — Fri, 17 Nov 2023 22:26:00 GMT

Yes, other Full Fibre customers have reported this.

Staff will reply during the week (as they won't be on here over the weekend), @AliMT.

They'll need to identify your account, so please ensure that your community forum profile details are complete.

Go via your avatar/name; settings; dropdown menu. Personal Information. SAVE CHANGES.

Re: Ghost no number messages

Hugh88 — Sat, 18 Nov 2023 08:55:38 GMT

Hi AliMT.

I have exactly the same issue since I moved to fibre 150 a couple of weeks ago. I thought it was my phone and put the notifications on silent so that it didn't bug me during the night. I'll keep an eye on your posts to see if anyone comes up with a solution.

Re: Ghost no number messages

Gliwmaeden2 — Sat, 18 Nov 2023 09:12:31 GMT

Better if you start your own thread, @Hugh88. Staff will need to check individual accounts with the technical teams etc and deal with each customer separately.

They only respond to the original poster, and I don't think it's something that you can sort from your end.

@AliMT, the issue has been reported for some time by people. I think they have worked out a solution now, but here's one of the older threads:

https://community.talktalk.co.uk/t5/Full-Fibre/no-ring-calls-every-30mins-since-installing-FTTP-and-plug-in/td-p/2939368

Re: Ghost no number messages

Anonymous — Mon, 20 Nov 2023 06:57:34 GMT

Hi AliMT,

I'm sorry for the delay. Can I just confirm, are you using the wifi hub 2?

Thanks

Michelle

Re: Ghost no number messages

AliMT — Mon, 20 Nov 2023 11:26:18 GMT

Sorry so long in responding. Still not sure how to use this community site.

Yes I am using the hub. Not happy at all. This has been going on for nearly 2 months. Requested a change of router, or deadlock letter but nothing is forthcoming from webchat agents. Cannot connect my printer, have done this many times before, yet username and router password not recognised.

Re: Ghost no number messages

AliMT — Mon, 20 Nov 2023 11:27:15 GMT

Thanks for reply. Still finding my way round this site.

Re: Ghost no number messages

AliMT — Mon, 20 Nov 2023 11:30:26 GMT

Thanks

Re: Ghost no number messages

Chris-TalkTalk — Mon, 20 Nov 2023 11:35:19 GMT

Hi Ali,

I've passed this to one of our network engineers. I'll let you know when I receive an update

Chris

Re: Ghost no number messages

Hugh88 — Mon, 20 Nov 2023 12:29:01 GMT

Cheers. Will do.

Re: Ghost no number messages

Chris-TalkTalk — Tue, 21 Nov 2023 07:23:34 GMT

Hi Ali,

This issue should hopefully now be resolved. Could you please let me know if you are still experiencing problems

Chris

Re: Ghost no number messages

AliMT — Tue, 21 Nov 2023 08:50:35 GMT

Hi Chris

Wow it's gone !!!!

Not my only problem though. Got other problems still, Cannot connect printer or cctv camera, password and username not recognised. Installed a VPN which tells me my router password has weak password connection, I tried to change it but cannot. ( I have changed router password before) Been trying to get a deadlock letter from the chat agents, but no joy. I know problem would be solved if they would only send me a replacement router, but they will not do this. Wrote email to Priscilla M, would not send, then disappeared.

Suggestions?????

Thanks for getting rid of the ghosts.

AliMT

Re: Ghost no number messages

Chris-TalkTalk — Tue, 21 Nov 2023 09:19:44 GMT

Thanks for confirming that the ghost call issue is resolved - Have you tried resetting your router to factory default settings? Restore your router to factory settings - TalkTalk Help & Support

Chris

Re: Ghost no number messages

AliMT — Tue, 21 Nov 2023 09:26:33 GMT

Have done that multiple times. I am convinced the router at fault, vpn tells me TT website is unsafe and router has weak password. I want to go to adr but no deadlock letter.

Re: Ghost no number messages

Chris-TalkTalk — Tue, 21 Nov 2023 09:35:13 GMT

OK, I can send a replacement router out to test with, would you like me to arrange this?

Chris

Re: Ghost no number messages

AliMT — Tue, 21 Nov 2023 09:36:04 GMT

Have reset router, yet again, will lyk if problems recur. Am not happy with the router, feel it is unsecured.

Re: Ghost no number messages

AliMT — Tue, 21 Nov 2023 09:39:55 GMT

That would be good. Preferably one in a sealed box that cannot have been tampered with. I have had routers delivered in open boxes before.

Re: Ghost no number messages

Chris-TalkTalk — Tue, 21 Nov 2023 09:39:58 GMT

OK thanks

Chris

Re: Ghost no number messages

AliMT — Tue, 21 Nov 2023 09:41:25 GMT

Thank you.

Re: Ghost no number messages

Chris-TalkTalk — Tue, 21 Nov 2023 09:54:20 GMT

Hi Ali,

Do you have any of the previous wifi hubs that you've been sent that you can test with before we send another replacement?

Chris