topic Re: VPN in Full Fibre

VPN

AliMT — Mon, 20 Nov 2023 11:11:26 GMT

Installed VPN and a message flashed up saying my router password is insecure. Cannot now get onto the webchat. Have tried to change the router password but is telling me username and password on the router are not recognised.

TT will not exchange the router, or send me a deadlock letter.

Have had problems for 2 months now since open reach changed my line to fibre.

Re: VPN

Gliwmaeden2 — Mon, 20 Nov 2023 11:16:27 GMT

Staff will respond asap.

Meanwhile, please answer the question staff left on your other thread, as that needs attention first of all, @AliMT.

It is here:

https://community.talktalk.co.uk/t5/Full-Fibre/Ghost-no-number-messages/td-p/3002639

Re: VPN

Chris-TalkTalk — Mon, 20 Nov 2023 11:29:03 GMT

Hi AliMT,

Have you tried resetting your router to factory default settings? Restore your router to factory settings - TalkTalk Help & Support

Chris

Re: VPN

KeithFrench — Tue, 21 Nov 2023 11:08:57 GMT

Hi @AliMT

Are you sure that you are using the correct username/password combination? It is not the wireless one, but the router password where the username is admin.

Re: VPN

AliMT — Tue, 21 Nov 2023 12:01:20 GMT

Yes I know the router password is on the router different to the WiFi one. Have tried everything. Thanks anyway

Re: VPN

KeithFrench — Tue, 21 Nov 2023 12:56:08 GMT

Then your only way to get access to it, is to do a factory default of the router's configuration as @Chris-TalkTalk suggested. This can be done by the recessed switch next to the power cable. Have you tried that?

Re: VPN

AliMT — Tue, 21 Nov 2023 13:36:05 GMT

Done all that currently on the phone to TT been on an hour already.

Re: VPN

Chris-TalkTalk — Tue, 21 Nov 2023 14:38:27 GMT

I've ordered a replacement router to test with. It should be with you within a couple of days

Chris

Re: VPN

AliMT — Mon, 27 Nov 2023 11:09:02 GMT

Got the replacement router last week. I still have all the problems. Now cannot access the chat online agent. Been promised call backs which never happen. What to do next. This has been going on for 2 months. Am getting nowhere. Have requested an open reach engineer, to check internal wiring, they won't send one.

Re: VPN

Chris-TalkTalk — Mon, 27 Nov 2023 11:15:26 GMT

Hi AliMT,

So you can't access the router settings on the new router either?

Chris

Re: VPN

AliMT — Thu, 07 Dec 2023 09:06:54 GMT

Hi Chris

TT are now sending me another new router and extenders. They will not send an open reach engineer to check the system inside my house. They sent an ethernet cable, which doesn't seem to fit right into the ONT box. I looked at network and connections, a few weeks ago, on my laptop and it said the ethernet cable was disconnected. I checked Sunday, now says it is unplugged, yet I am getting signal. What can I do now?

Re: VPN

Karl-TalkTalk — Thu, 07 Dec 2023 09:23:31 GMT

replacing the equipment will fully prove that no equipment is impacting the issue in any way, although we here do not believe it is.

If you can keep all your replied in the original thread here , This will help keep track of the conversation and issue.

Thanks

Karl.

Re: VPN

AliMT — Fri, 08 Dec 2023 10:54:19 GMT

Hi Karl.

I did a network, connections check on my laptop after I changed the ethernet cable. It said disconnected before, after changing it says unplugged. I doubt yet another router is going to solve the problems. I also tried plugging the ethernet direct from ONT to my device, Guess I will just have to live with it.

Thanks AliMT

Re: VPN

Karl-TalkTalk — Fri, 08 Dec 2023 11:08:49 GMT

Do you have access to another device to test, to rule out any issue with the adapter in the laptop.

Karl.

Re: VPN

AliMT — Fri, 08 Dec 2023 11:59:30 GMT

My laptop works fine at my daughters, who is also with TT. Went into admin to change password on my mobile. Have same says this site is not secure ,connection is not encrypted ( red circle with ! in it) .

AliMT

Re: VPN

Karl-TalkTalk — Fri, 08 Dec 2023 12:10:53 GMT

What happens if you start the laptop in safe mode with networking ?

Start your PC in safe mode in Windows - Microsoft Support

Karl.

Re: VPN

AliMT — Fri, 08 Dec 2023 18:10:29 GMT

Hi Karl

Just received the third hub 2. Will try that first.

Ali MT

Re: VPN

AliMT — Fri, 08 Dec 2023 18:17:21 GMT

Will live with the problems. Hub number 3 came today and does not fix any problems. Just inconvenient knowing my Internet cannot be secure.

AliMT

Re: VPN

Chris-TalkTalk — Mon, 11 Dec 2023 07:36:02 GMT

Hi AliMT,

Do you just get the insecure notice on one device? Can you post a screen shot of the error message

Chris

Re: VPN

AliMT — Mon, 11 Dec 2023 07:49:50 GMT

VPN is on laptop only. Have to connect vpn before any sites will open.