topic Re: Device won't stay on 2.4GHz despite an engineer changing settings on router in Full Fibre

Device won't stay on 2.4GHz despite an engineer changing settings on router

slaw99 — Tue, 21 Nov 2023 13:42:31 GMT

My Naim sound system needs to be on 2.4ghz connection (recommended by manufacturer).

Eero6 router 150 fibre.

I have had 2 chats sessions on this - each lasted over an hour.

First one engineer (Leo) assured me he had fixed the device on 2.4Gz. Within a day it was reverting back to 5Ghz. The app pausing of the 5ghz connection did not work.

Another call and engineer set fix was already in place

It is not - I need the device permanently at 2.4GHz.

Please get TalkTalk to fix this.

Re: Device won't stay on 2.4GHz despite an engineer changing settings on router

Karl-TalkTalk — Tue, 21 Nov 2023 13:50:06 GMT

Can you please add your home phone number or Account number to your Community Profile.

We will not attempt to call you, this is so we can locate your account and run tests on your line if you are reporting a fault.

We will then reply via this thread in our Community with any further advice or next steps.

If unsure of your phone number, and if your line is working simply dial 17070 from your land line phone and this will confirm the number for you. Alternatively these details can be found within My Account online or may be on the heading of any paperwork you have received.

Please post back on this thread when this has been done.

Thanks

Karl.

Re: Device won't stay on 2.4GHz despite an engineer changing settings on router

KeithFrench — Tue, 21 Nov 2023 16:04:55 GMT

There is a WiFi configuration option called Band Steering, which comes into effect after a WiFi device connects to a router's WiFi. This is enabled by default on most dual-band routers. The purpose of this is to move any 5GHz capable device that has connected to the 2.4GHz band, over to the 5GHz band, so that it gets better performance. If this facility is disabled, then none of your dual band devices would be moved over, if currently connected on the 2.4GHz band, thus having a negative effect on their performance.

If this device must remain on the 2.4GHz band, then its 5GHz capabilities would need to be disabled on the WiFi adapter of this device.