topic Re: Fibre 150 not reaching all rooms in Full Fibre

Fibre 150 not reaching all rooms

AmyLocks — Thu, 23 Nov 2023 11:42:59 GMT

This is really overdue as the Fibre installation was complete in July. We had the problem then but as the rooms were barely used, it didn't matter. However, now they're in regular use, the lack of signal has become an issue.

We've tried moving the router but it seems like it's already in its optimal position.

I know there are boosters but wanted to check first if there are any other solutions or suggestions.

Thanks.

Re: Fibre 150 not reaching all rooms

Debbie-TalkTalk — Thu, 23 Nov 2023 12:18:14 GMT

Hi AmyLocks

I'm sorry to hear this.

Can I just check, are you using the WIFI hub?

@KeithFrench provides really good advice on helping to improve wireless performance. Could you help please Keith?

Thanks

Re: Fibre 150 not reaching all rooms

KeithFrench — Thu, 23 Nov 2023 13:17:14 GMT

Slow speed, intermittent dropouts, breaks in the signal, no signal on some or all devices or no internet access might be caused by Wi-Fi interference from other local networks, which can also lead to a permanent reduction in speed. No ISP can be responsible for your local environment, this is mainly a byproduct of the popularity of Wi-Fi.

Generally speaking, the 2.4GHz band suffers much more from interference than the 5GHz band, but the 2.4GHz one can sometimes have a better range, but this all depends on your local area.

If you would like me to help you, please can you specify the make/model of TalkTalk router that you are using?

Re: Fibre 150 not reaching all rooms

Debbie-TalkTalk — Thu, 23 Nov 2023 13:22:43 GMT

Thanks @KeithFrench

Re: Fibre 150 not reaching all rooms

AmyLocks — Thu, 23 Nov 2023 13:50:40 GMT

Hi - thanks for your responses.

I have one of the free wifi analyse apps and it doesn't have any overlap with other devices.

It's not intermittent, there are two cold spots in the property where the signal drops which makes sense as they're the furthest from the (eero) router.

Re: Fibre 150 not reaching all rooms

Debbie-TalkTalk — Thu, 23 Nov 2023 14:22:27 GMT

Hi AmyLocks

Do you have 1 eero?

Re: Fibre 150 not reaching all rooms

AmyLocks — Thu, 23 Nov 2023 14:50:11 GMT

I assume you mean how many eero units/devices I have. If so, just the one. If it's hardware version you're after, I'm not sure. I'm looking at the eero app and I can only see a software version which is 7.01

Re: Fibre 150 not reaching all rooms

KeithFrench — Thu, 23 Nov 2023 14:50:38 GMT

If you would like to send me screenshots from the analyser, I will look at it for you, in case I can see anything. Please feel free to PM them to me if you prefer.

Re: Fibre 150 not reaching all rooms

KeithFrench — Fri, 24 Nov 2023 09:23:59 GMT

Hi @AmyLocks

Having checked your analyser screenshots and considering the location of your Eero within your property, I agree with you that this is a simple coverage issue, which can only be solved with an additional Eero node to form a mesh. You will probably need to contact the Loyalty dept (direct number: 0345 1725157) to get one if you can get an acceptable deal.

Hi @Debbie-TalkTalk - for your information.

Re: Fibre 150 not reaching all rooms

AmyLocks — Fri, 24 Nov 2023 15:16:55 GMT

I called talktalk and to their/your credit, the agent, service and offer (free of charge booster) were all excellent.

Thank you.

Re: Fibre 150 not reaching all rooms

KeithFrench — Fri, 24 Nov 2023 15:17:53 GMT

You did well, they do normally make a charge for these.

Re: Fibre 150 not reaching all rooms

Debbie-TalkTalk — Mon, 27 Nov 2023 06:40:31 GMT

Hi AmyLocks

I'm so glad to hear this 🙂

@KeithFrench Thanks for your help 🙂

Re: Fibre 150 not reaching all rooms

KeithFrench — Mon, 27 Nov 2023 09:41:09 GMT

Hi @Debbie-TalkTalk

You're very welcome.