topic Digital phone using VoiP in Full Fibre

Digital phone using VoiP

Manxman44 — Sun, 26 Nov 2023 13:02:10 GMT

I have had full fibre 150 installed recently. My problem is with Voip as I now keep getting

‘ghost’ calls twice an hour. The call display shows ‘no number’ plus the call time. I have

already spent some considerable time on the help chat line being passed from one wrong department to another without any real help to solve the problem. It must be

up to TalkTalk to rectify the problem as it they who are providing the VoiP service.

Re: Digital phone using VoiP

Gliwmaeden2 — Sun, 26 Nov 2023 13:15:28 GMT

It's a known issue, @Manxman44.

Staff will reply during the week.

For them to identify your account, please add your Talktalk phone number in Personal Information and your account number in Private Notes, at the end of that section.

Go via your avatar/name; settings; drop down menu. SAVE CHANGES.

Re: Digital phone using VoiP

Anonymous — Mon, 27 Nov 2023 07:46:24 GMT

Hello,

Can I just confirm, are you using the Wifi Hub 2 router please?

Thanks

Michelle

Re: Digital phone using VoiP

JuneRoger1 — Thu, 16 Jan 2025 15:55:30 GMT

Hi, experiencing this issue also with calls at 19 and 49 past the hour. Is there a way to fix this? Has only been installed this week so assumed it may be tests being ran on the line but just concerned if it‘s something that may last longer.

Re: Digital phone using VoiP

ferguson — Thu, 16 Jan 2025 15:57:03 GMT

@JuneRoger1

You have posted on a very old thread, start your own topic and the support team will be happy to help.

Re: Digital phone using VoiP

Anonymous — Fri, 17 Jan 2025 06:12:42 GMT

Hi June,

I'll pick up your topic now.

Thanks

Michelle