https://community.talktalk.co.uk/t5/Full-Fibre/Switch-from-BT/m-p/3004205#M21691 <P>That's something that BT determines, not the new provider.&nbsp;</P> <P>&nbsp;</P> <P>You keep the log in details for webmail unchanged and it's a matter of how long BT allows you access for without charging you for it as an ex customer.&nbsp;</P> <P>&nbsp;</P> <P>You have to go by BT's rules, nothing to do with the new ISP.</P> Mon, 27 Nov 2023 09:11:05 GMT Gliwmaeden2 2023-11-27T09:11:05Z https://community.talktalk.co.uk/t5/Full-Fibre/Switch-from-BT/m-p/3004201#M21690 <P>Our broadband provider is currently BT. If we switch to TalkTalk can we keep our btinternet email address?</P> Mon, 27 Nov 2023 08:48:40 GMT https://community.talktalk.co.uk/t5/Full-Fibre/Switch-from-BT/m-p/3004201#M21690 Keisha 2023-11-27T08:48:40Z https://community.talktalk.co.uk/t5/Full-Fibre/Switch-from-BT/m-p/3004205#M21691 <P>That's something that BT determines, not the new provider.&nbsp;</P> <P>&nbsp;</P> <P>You keep the log in details for webmail unchanged and it's a matter of how long BT allows you access for without charging you for it as an ex customer.&nbsp;</P> <P>&nbsp;</P> <P>You have to go by BT's rules, nothing to do with the new ISP.</P> Mon, 27 Nov 2023 09:11:05 GMT https://community.talktalk.co.uk/t5/Full-Fibre/Switch-from-BT/m-p/3004205#M21691 Gliwmaeden2 2023-11-27T09:11:05Z