topic Re: Full fibre 150 - no equipment sent in Full Fibre

Full fibre 150 - no equipment sent

Kazp_1 — Mon, 20 Nov 2023 07:49:09 GMT

Good morning,

We're due to have a full fibre 150 installation today 21/11 but we have not been sent an EERO router - no emails no tracking or anything. Also we were told a box would be installed on the outside of our house prior to our installation date but this hasn't happened either. I was called last week and I did flat this to the person but still nothing.

Would someone be able to check what's going on for me please?

Thanks so much for your help.

Kaz 😊

Re: Full fibre 150 - no equipment sent

KeithFrench — Mon, 20 Nov 2023 09:40:44 GMT

That is quite normal, the installer normally brings it with them. The box you refer to is also done by the installers on the day, they bring & install everything & should test it all, before leaving your property.

Re: Full fibre 150 - no equipment sent

Anonymous — Wed, 22 Nov 2023 13:10:41 GMT

Hello,

I'm sorry for the delay. How are you getting on?

Thanks

Michelle

Re: Full fibre 150 - no equipment sent

Kazp_1 — Wed, 22 Nov 2023 16:37:46 GMT

Hi Michelle,

Nothing has happened, no engineer visit. On chat I was just told the order isn't going ahead, but no explanation given so I'm not sure why.

Many thanks.

Kind regards,

Kaz

Re: Full fibre 150 - no equipment sent

Arne-TalkTalk — Thu, 23 Nov 2023 09:30:12 GMT

Hi Kazp_1

Sorry that you are having problems

I will ask for an update.

Re: Full fibre 150 - no equipment sent

Arne-TalkTalk — Thu, 23 Nov 2023 13:51:18 GMT

Hi @Kazp_1

the update says

"Unfortunately we have identified a potential issue on site. We are waiting for a suitably skilled engineer to complete the external work . We apologize for the inconvenience and are trying our best to complete this work as early as possible. Our Next review will follow on 28/11/2023."

We will need to check after the 28th.

Sorry

Re: Full fibre 150 - no equipment sent

Arne-TalkTalk — Wed, 29 Nov 2023 14:46:06 GMT

I have asked for an update

Re: Full fibre 150 - no equipment sent

Kazp_1 — Thu, 30 Nov 2023 17:16:10 GMT

Hi Arne,

Thanks so much. Openreach have just turned up to feed the cable into the duct outside our home. We didn't know they were coming but guess it's good news they are doing something! 😂

Following this would you know when the engineer will be here to install into our home?

Many thanks.

Kind regards,

Karolyn

Re: Full fibre 150 - no equipment sent

Arne-TalkTalk — Fri, 01 Dec 2023 07:16:21 GMT

I will see what I can find.

Re: Full fibre 150 - no equipment sent

Kazp_1 — Fri, 01 Dec 2023 07:23:17 GMT

Hi Arne,

Had a text message this morning to say engineer is due on the 7th Dec between 1pm and 6pm to connect the fibre cable now installed outside to the inside of our house. Do we need to be sent the eero router now as we haven't got that yet?

Thanks Arne.

Kind regards,

Karolyn

Re: Full fibre 150 - no equipment sent

Arne-TalkTalk — Fri, 01 Dec 2023 08:23:08 GMT

Thanks for the update, the Eero will arrive before the install date.

Re: Full fibre 150 - no equipment sent

Kazp_1 — Fri, 01 Dec 2023 08:24:16 GMT

Thanks so much Arne.

Re: Full fibre 150 - no equipment sent

Arne-TalkTalk — Fri, 01 Dec 2023 08:52:05 GMT

Post back when the install is complete.

Re: Full fibre 150 - no equipment sent

Kazp_1 — Fri, 01 Dec 2023 08:53:06 GMT

Will do, thank you Arne.

Re: Full fibre 150 - no equipment sent

Kazp_1 — Mon, 04 Dec 2023 17:59:00 GMT

Hi Arne,

Just had an update via text that says -

'Hello we've found a problem with your order. Our supplier needs to do some more work before we can get you connected. Don't worry we'll continue to work hard in the background to get you connected. We'll update you on 11/12/2023.'

We were meant to be having an engineer round to install this week on the 7th. Would you be able to see if you can find out what's happening please? Take it they won't be coming in the 7th?

Thanks so much.

Kind regards,

Karolyn

Re: Full fibre 150 - no equipment sent

Arne-TalkTalk — Tue, 05 Dec 2023 12:27:29 GMT

I will see what I can find for you.

Re: Full fibre 150 - no equipment sent

Kazp_1 — Wed, 06 Dec 2023 08:32:15 GMT

Good morning,

I had a text yesterday to say the engineer is still coming tomorrow (7th) but we've not been sent a router. Please can you look into this for me and advise if the engineer needs to be rescheduled ?

Many thanks.

Kind regards,

Karolyn

Re: Full fibre 150 - no equipment sent

Arne-TalkTalk — Thu, 07 Dec 2023 11:48:35 GMT

Let us know what happens today.