topic Re: Full Fibre recently installed, broadband and service lights off on connection box in Full Fibre

Full Fibre recently installed, broadband and service lights off on connection box

jbegg — Tue, 05 Dec 2023 10:33:23 GMT

Hello,

I recently upgraded to full fibre and for a while it was fine. However, a couple of days ago, it suddenly stopped working. I have the black connection box and the lights for broadband and service are off. The lights for power and ethernet are showing green.

Looking for help to get my WiFi back up and running.

Thanks

Jordan

Re: Full Fibre recently installed, broadband and service lights off on connection box

Chris-TalkTalk — Tue, 05 Dec 2023 11:22:28 GMT

Hi Jordan,

Can you please update your community profile to include your:

Name
Telephone number
Alternative contact number

We'll then look into this further. Please do not post this information on this thread. Once you've updated your profile please post in your topic to confirm it's updated.

Thanks

Chris

Re: Full Fibre recently installed, broadband and service lights off on connection box

jbegg — Tue, 05 Dec 2023 11:28:45 GMT

Hi Chris,

Thanks for getting back to me. I have now added that information to my profile.

Thanks

Jordan

Re: Full Fibre recently installed, broadband and service lights off on connection box

Chris-TalkTalk — Tue, 05 Dec 2023 12:13:56 GMT

Thanks Jordan but could you also please add your account number to the private notes section (of your community profile)

Chris

Re: Full Fibre recently installed, broadband and service lights off on connection box

jbegg — Tue, 05 Dec 2023 12:19:18 GMT

Sure, that should be the account number added as well now.

Thanks

Jordan

Re: Full Fibre recently installed, broadband and service lights off on connection box

Chris-TalkTalk — Tue, 05 Dec 2023 12:34:34 GMT

Thanks, I'll take a look at this now

Chris

Re: Full Fibre recently installed, broadband and service lights off on connection box

jbegg — Tue, 05 Dec 2023 12:40:10 GMT

Hi Chris,

Not sure if it's just coincidence or if you did something really quickly but I just checked and it seems to be up and running again. Was down for over a day and a half but it seems to be fine now.

Thanks for your help!

Thanks

Jordan

Re: Full Fibre recently installed, broadband and service lights off on connection box

Chris-TalkTalk — Tue, 05 Dec 2023 12:44:05 GMT

Yeah, it looks like it reconnected around 11.30. Not sure what the issue was but if you do experience any further problems please let us know

Chris