topic Re: Moving to full fibre in Full Fibre

Moving to full fibre

unicorn77 — Wed, 06 Dec 2023 09:12:20 GMT

I've instigated a move from TalkTalk to a full fibre and phone package with another isp as it's not available with TalkTalk. I have been given an activation date of 11th Jan 2024 followed by a period of up to 9 days during which my existing landline will be ported over to replace a temporary number.

If I do not advise TalkTalk, will the broadband still work through the copper connection?

If I notify TalkTalk of cancellation, can I specify a date for the service to cease?

What notice do TalkTalk need before effecting a cancellation?

Thanks in advance for any answers.

Re: Moving to full fibre

ifanyonecan — Wed, 06 Dec 2023 10:16:47 GMT

I recently changed isp from TalkTalk.

Make sure you tell TalkTalk that your landline number is being ported to your new provider so they don't cut you off before the porting is complete or you may loose your number

TalkTalk told me that my number couldn't be ported to my new provider (naughty) that was a load of rubbish.

Mark

Re: Moving to full fibre

Arne-TalkTalk — Wed, 06 Dec 2023 11:04:12 GMT

Hi unicorn77

Sorry that you are leaving.

We ask for 30 days if your cancelling, if you dont cancel the service will continue and you will still be billed.

Re: Moving to full fibre

unicorn77 — Wed, 06 Dec 2023 17:52:05 GMT

Thanks for the replies. I think I will leave it going until I am sure all is well. I have to pay an early termination fee so at least that will be reducing.

Re: Moving to full fibre

Arne-TalkTalk — Thu, 07 Dec 2023 13:21:36 GMT

No problem.