topic Re: caller display not working on fibre150 in Full Fibre

caller display not working on fibre150

Billy30 — Fri, 08 Dec 2023 09:35:16 GMT

Since upgrading to full fibre and connecting phones via grandstream we dont have caller display working.

Re: caller display not working on fibre150

Chris-TalkTalk — Fri, 08 Dec 2023 09:38:16 GMT

Hi billy30,

Does everything else seem to be working OK?

Chris

Re: caller display not working on fibre150

Billy30 — Fri, 08 Dec 2023 09:58:26 GMT

Hi Chris, yes everything else works ok.

Re: caller display not working on fibre150

Chris-TalkTalk — Fri, 08 Dec 2023 10:09:35 GMT

OK thanks. Does caller display show as active in My Account?

Chris

Re: caller display not working on fibre150

Billy30 — Fri, 08 Dec 2023 15:45:38 GMT

Hi Chris, sorry I've had other things to do. Yes caller display is showing as active.

Re: caller display not working on fibre150

Anonymous — Mon, 11 Dec 2023 07:06:46 GMT

Hi Billy,

Thanks for confirming. Could you try removing the Caller Display service in your My Account and then wait 24hrs and re-add this back in your My Account please.

Thanks

Michelle