topic Re: slow speed to computer in Full Fibre

slow speed to computer

paulcs — Sun, 10 Dec 2023 09:46:07 GMT

I have full fibre 150. I get that speed from the modem but i can only get speeds of around 66bps to my lap top.

I have tried differnet rooms in the house plus having the lap top right next to the router.

Is this normal speeds or do I need a new router?

Re: slow speed to computer

Divsec — Sun, 10 Dec 2023 16:53:43 GMT

Hi @paulcs or you might need a new laptop? How does it go when connected with ethernet cable?

Either way your post has been escalated and you should hear tomorrow

Re: slow speed to computer

paulcs — Sun, 10 Dec 2023 18:02:29 GMT

It is a new laptop and when i connect with the ethernet cable i only get 42mps. I still get 156 mps from the

modem. I have also disconnected my landline phone

Re: slow speed to computer

Divsec — Sun, 10 Dec 2023 18:42:08 GMT

Hi @paulcs thanks for trying. The team will run their diagnostics for you tomorrow

Re: slow speed to computer

Anonymous — Mon, 11 Dec 2023 07:46:01 GMT

Good morning,

I'm sorry to hear this. Can I just confirm, are you currently using the Wifi Hub router?

Thanks

Michelle

Re: slow speed to computer

paulcs — Mon, 11 Dec 2023 08:02:30 GMT

Good Morning

I can confirm that I am currently using the Wifi hub router. Which was supplied by City Fibre.

It is a older version hub and not the latest Erro one.

Re: slow speed to computer

Anonymous — Mon, 11 Dec 2023 08:05:40 GMT

Hello,

Thanks for confirming. Have you tried factory resetting the router and then re-set this up again please? If there is no change following this then we can send a replacement router for testing purposes to rule this out.

Thanks

Michelle

Re: slow speed to computer

paulcs — Mon, 11 Dec 2023 08:16:36 GMT

Thank you for your quick reply.

I can confirm that i have reset the router and set it up agian but still only getting speeds of 64mps and 156 mps to the main box

Re: slow speed to computer

Chris-TalkTalk — Mon, 11 Dec 2023 11:40:52 GMT

Would you like us to send another router to test with?

Chris

Re: slow speed to computer

paulcs — Mon, 11 Dec 2023 21:11:21 GMT

Yes pease send me a new router. Thanks Paul

Re: slow speed to computer

Chris-TalkTalk — Tue, 12 Dec 2023 09:49:02 GMT

I've ordered the router, it should be with you within a couple of days

Chris