topic Re: Grandstream blue phone sign still flashing in Full Fibre

Grandstream blue phone sign still flashing

Paula73 — Wed, 13 Dec 2023 11:49:53 GMT

At my elderly mums as her phone was not connecting got to hers reset the grandstream loads of times and waited but still nothing the blue phone light is flashing

Re: Grandstream blue phone sign still flashing

Debbie-TalkTalk — Wed, 13 Dec 2023 11:53:25 GMT

Hi Paula73

I'm really sorry to hear this.

We’re aware that some Full Fibre Digital Voice (VoIP) customers are currently unable to make and receive calls.

Did you power down both the eero router and the Grandstream digital voice adapter and use the factory reset pin, this will clear the issue. Our video will show you how to reset your eero.

Steps to reset your Grandstream

Re: Grandstream blue phone sign still flashing

Debbie-TalkTalk — Wed, 13 Dec 2023 12:11:52 GMT

Hi Paula73

We are aware customers with FTTP services are currently experiencing issues making and receiving calls, our engineers are aware of the issue and are working hard to a resove this. We will provide any updates here, we apologise for any inconvenience this is causing.

Service Status | TalkTalk Help & Support

Re: Grandstream blue phone sign still flashing

Debbie-TalkTalk — Thu, 14 Dec 2023 06:34:01 GMT

Hi Paula73

Our engineers have identified the problem and are actively working to deploy the fix. We expect this to automatically update on your equipment in the early hours of the morning and your normal service to resume. We sincerely apologise and understand the inconvenience this has caused. Thank you for your patience whilst we have worked to resolve this issue.

Are you still experiencing this fault?

Re: Grandstream blue phone sign still flashing

Debbie-TalkTalk — Fri, 15 Dec 2023 08:37:35 GMT

Hi Paula73

Is everything working ok now?