topic Re: LOS Light fault - Light staying on in Full Fibre

LOS Light fault - Light staying on

lewishagan — Tue, 12 Dec 2023 15:30:03 GMT

Hi all,

I have an urgent case that I need looking into please: ref REP-13750710

Yesterday my internet went down and I need it back online urgently as I work from home. I suspect this is some kind of line fault and will need an engineer to come and check the line (I have tried all the various quick fixes and they don’t work so please don’t suggest those, thanks).

Urgent help would be appreciated, I will be available all day tomorrow (Wednesday 13th) for an engineer visit

It won’t let me put my picture in, but the openreach box is newly installed a couple of months ago, perfect condition internally and all cables attached as they should be, eero router is also immaculate)

best

Lewis

Re: LOS Light fault - Light staying on

Chris-TalkTalk — Wed, 13 Dec 2023 08:45:33 GMT

Hi Lewis,

Can you add your TalkTalk telephone number to your community profile. or your account number to the private notes section of your community profile, and we'll take a look at this for you

Chris

Re: LOS Light fault - Light staying on

lewishagan — Wed, 13 Dec 2023 09:19:13 GMT

Done

Re: LOS Light fault - Light staying on

Chris-TalkTalk — Wed, 13 Dec 2023 10:24:24 GMT

Thanks. Can you switch the ONT off and leave it off for at least 30 minutes then switch back on. If you then still have no service please let us know

Chris

Re: LOS Light fault - Light staying on

lewishagan — Wed, 13 Dec 2023 11:11:50 GMT

As outlined in the initial post, I’ve already done that and all the possible quick fixes , still doesn’t work. The contrast red LOS light suggest it’s an outside line issue and will need an engineer

Re: LOS Light fault - Light staying on

Chris-TalkTalk — Wed, 13 Dec 2023 11:54:05 GMT

I'm sorry, I can't see where it says specifically that you've switched the ONT off for 30 minutes. Could you confirm that you've switched the ONT off for at least 30 minutes and not just rebooted it

Chris

Re: LOS Light fault - Light staying on

lewishagan — Wed, 13 Dec 2023 12:10:23 GMT

That would the one of the quick fixes always suggested by talk talk. Yes I have done that and still it does not work and the LOS light remains a solid red light

Re: LOS Light fault - Light staying on

Chris-TalkTalk — Wed, 13 Dec 2023 12:35:04 GMT

Thanks for confirming. I'll pass this over to our Future Fibre team and ask them to take a look. I'll let you know when I receive an update or they contact you directly

Chris

Re: LOS Light fault - Light staying on

lewishagan — Wed, 13 Dec 2023 12:36:11 GMT

Thank you

i am at home all day today and tomorrow should an engineer be needed, just book in anytime and let me know or send a text confirmation

best

Re: LOS Light fault - Light staying on

Chris-TalkTalk — Wed, 13 Dec 2023 12:40:30 GMT

OK thanks