https://community.talktalk.co.uk/t5/Full-Fibre/New-CityFibre-hub-quot-cannot-find-internet-quot/m-p/3007685#M22382 <P>Hi Qali5,</P> <P>&nbsp;</P> <P>I'm sorry to hear that you're experiencing problems with your service. Which router do you have?<BR /><BR />Chris</P> Wed, 13 Dec 2023 12:48:31 GMT Chris-TalkTalk 2023-12-13T12:48:31Z https://community.talktalk.co.uk/t5/Full-Fibre/New-CityFibre-hub-quot-cannot-find-internet-quot/m-p/3007648#M22369 <P>CityFibre installed our new line and hub on 15 November. It has not worked at all, despite many hours on the phone, via chat rooms and an engineer visit on 7 December. He spent nearly an hour trying to sort it without success and went away saying he would contact TalkTalk. That's the last I heard about it, except for an email asking how the engineer's visit went. I have just phone TalkTalk again and was put in a queue to the technical team but after 15 minutes I had to hang up and get on with my work. I phoned the CityFibre helpline which offered two options, neither of which covered my problem, and it cut off my call! Is there anyone out there who can help please?</P> Wed, 13 Dec 2023 12:06:43 GMT https://community.talktalk.co.uk/t5/Full-Fibre/New-CityFibre-hub-quot-cannot-find-internet-quot/m-p/3007648#M22369 Qali5 2023-12-13T12:06:43Z https://community.talktalk.co.uk/t5/Full-Fibre/New-CityFibre-hub-quot-cannot-find-internet-quot/m-p/3007685#M22382 <P>Hi Qali5,</P> <P>&nbsp;</P> <P>I'm sorry to hear that you're experiencing problems with your service. Which router do you have?<BR /><BR />Chris</P> Wed, 13 Dec 2023 12:48:31 GMT https://community.talktalk.co.uk/t5/Full-Fibre/New-CityFibre-hub-quot-cannot-find-internet-quot/m-p/3007685#M22382 Chris-TalkTalk 2023-12-13T12:48:31Z