topic VOIP in Full Fibre

VOIP

alipat — Wed, 13 Dec 2023 14:22:14 GMT

My VOIP via Grandmaster has been down for 27 hours. Has this been fixed yet? I cannot speak to 99 year old mother

Re: VOIP

Debbie-TalkTalk — Wed, 13 Dec 2023 14:24:00 GMT

Hi alipat

I'm really sorry about this.

Our Service status page has been updated

We are aware customers with FTTP services are currently experiencing issues making and receiving calls, our engineers are aware of the issue and are working hard to a resove this. We will provide any updates here, we apologise for any inconvenience this is causing.

Service Status | TalkTalk Help & Support

Re: VOIP

Debbie-TalkTalk — Thu, 14 Dec 2023 06:33:26 GMT

Hi alipat

Our engineers have identified the problem and are actively working to deploy the fix. We expect this to automatically update on your equipment in the early hours of the morning and your normal service to resume. We sincerely apologise and understand the inconvenience this has caused. Thank you for your patience whilst we have worked to resolve this issue.

Are you still experiencing this fault?

Re: VOIP

Debbie-TalkTalk — Fri, 15 Dec 2023 08:38:17 GMT

Hi alipat

Is everything working ok now?