topic Re: Slow broadband and poor wifi in Full Fibre

Slow broadband and poor wifi

jimmymumu — Tue, 12 Dec 2023 00:17:43 GMT

Hi. My internet speeds have become unstable. At times I'm getting as low as 26mbps at others it goes to 51mbps. I ran the test through my account and it shows no connection problems but it seems to be up and down a lot. As for my wifi, it seems a bit intermittent too, losing connection with my Google Home and struggling to use my smart TV. Could someone check my connection please?
Thank you

Re: Slow broadband and poor wifi

Anonymous — Tue, 12 Dec 2023 06:57:52 GMT

Good morning,

I'm sorry to hear this. I've run a test on the line now which hasn't detected a fault and the sync speed looks consistent at the moment. Can I just confirm, is your TV connected wirelessly? If you run a wired speed test what speeds are you currently seeing please?

Thanks

Michelle

Re: Slow broadband and poor wifi

KeithFrench — Tue, 12 Dec 2023 11:10:41 GMT

Slow speed, intermittent dropouts, breaks in the signal, no signal on some or all devices or no internet access might be caused by Wi-Fi interference from other local networks, which can also lead to a permanent reduction in speed. No ISP can be responsible for your local environment, this is mainly a byproduct of the popularity of Wi-Fi.

However, other factors should be investigated first. When this happens, what are the lights showing on the front of the router? Do you have any wired connections & if so, how do they perform?

Generally speaking, the 2.4GHz band suffers much more from interference than the 5GHz band, but the 2.4GHz one can sometimes have a better range, but this all depends on your local area.

If you would like me to help you, please can you specify the make/model of TalkTalk router that you are using?

Re: Slow broadband and poor wifi

jimmymumu — Wed, 13 Dec 2023 23:22:18 GMT

Hi. My PC is wired straight to the socket and mostly comes in at 50mbps but it has been dropping down to the mid-20s on occasion.
Besides my PC which is hardwired, my other items, TV, Alexa and Google Home are all wireless and running on the 5ghz band. The symptoms I'm getting are either slower speed or disconnections. My tv struggles to play YouTube at times and my Alexa struggles to connect
There has been no change in the home environment; it normally runs at less speed than my PC, but not by much. There are no solid walls in the house and nothing electrical has changed.
My PC speeds seem to have settled a little.
Thanks

Re: Slow broadband and poor wifi

jimmymumu — Wed, 13 Dec 2023 23:31:05 GMT

My Router is the Sagemcom WiFi HUB and the light remains white and my Wired speed seems to have settled around 50mbps but WiFi is still hit and miss
Thank you

Re: Slow broadband and poor wifi

Anonymous — Thu, 14 Dec 2023 07:10:48 GMT

Good morning,

Would you like us to switch the wifi optimisation off to see how your wireless connection compares?

Thanks

Michelle

Re: Slow broadband and poor wifi

KeithFrench — Thu, 14 Dec 2023 09:48:39 GMT

When Wi-Fi Optimisation is enabled, as it is by default, it has the power to override any Wi-Fi configuration changes that I might suggest that you need to make. This will not help rectify this type of problem if Wi-Fi Optimisation is allowed to change my suggested settings. Only TalkTalk can do this for you, you cannot do it yourself. If not, just request they disable this for you in your reply.

The next stage involves sending out a guide to you to help you get me some important diagnostic results so that I can analyse them for you and recommend changes to your router configuration to solve them.

I only send this out to people who request it.

Re: Slow broadband and poor wifi

jimmymumu — Thu, 14 Dec 2023 10:45:22 GMT

Yes, please. I've no idea what it is, but if it settles my wifi down, I'd be more than happy. If it makes it worse would I be able to ask for it to be switched back on?
Thanks

Re: Slow broadband and poor wifi

Debbie-TalkTalk — Thu, 14 Dec 2023 10:50:05 GMT

Hi jimmymumu

The WIFI optimisation has now been switched off.

@KeithFrench

Thanks

Re: Slow broadband and poor wifi

KeithFrench — Thu, 14 Dec 2023 10:52:08 GMT

i @jimmymumu

Do you want me to send you my guide?

Re: Slow broadband and poor wifi

jimmymumu — Thu, 14 Dec 2023 12:44:16 GMT

Yes please. I'll message you my email. Thank you

Re: Slow broadband and poor wifi

KeithFrench — Thu, 14 Dec 2023 13:37:55 GMT

I will PM you a link for a guide of mine on Wi-Fi interference & initially look at the section called "Are you suffering from interference – prove it first". This section includes full details of Wi-Fi analysers that I recommend for Windows, Windows phone, Android and Apple operating systems. However, I have no way of testing the Apple product. Do not worry about interpreting the results, I will do that for you.

Please post the screenshots to me in a PM (to protect your privacy), which I have requested in my guide. No photos please they can be difficult to read as text can get out of focus when zoomed in, from the analyser you are using (also in my attached guide). Please ensure that the analyser window is maximised (if Windows) before taking the screenshots & upload them via the "Insert Photos" button (in a mobile browser it's the picture icon) on the post editor's toolbar with the Size parameter set to Large. If they are too small, I will not be able to read them & although I can enlarge them, this puts the text out of focus.

Re: Slow broadband and poor wifi

Debbie-TalkTalk — Thu, 14 Dec 2023 13:47:33 GMT

Thanks @Anonymous

@jimmymumu Keith will send you a Private Message.

Debbie

Re: Slow broadband and poor wifi

Windturbine — Fri, 17 Jan 2025 14:35:03 GMT

I have similar issues, lose broadband during important work Teams meetings, have to switch to my phone mobile hotspot sometimes, also TV often unusable and at other times its impossible to use I player fast forward or rewind without skipping most of programme. Presume this is lack of bandwith related.

Are there TalkTalk staff on here? i need to speak to someone, i cant see any help contact phone number on this website, thanks for tips

Re: Slow broadband and poor wifi

KeithFrench — Fri, 17 Jan 2025 14:58:12 GMT

Hi @Windturbine

If you want help, you cannot use someone else's thread.

To get help, you must start your own thread. To create your own thread, go to the main page for the board in question & click the "Start a topic" button.

TalkTalk insists on one thread per problem per customer. Please note, TalkTalk makes the rules, not me.

Thanks.