topic Re: Changes mad, I didn't request any! in Full Fibre

Changes made, I didn't request any!

zebidee88 — Wed, 13 Dec 2023 18:09:18 GMT

I have received an email saying my requested changes have been made with a go live date of December 15th. I have not requested any changes what is going on?

Re: Changes mad, I didn't request any!

Arne-TalkTalk — Thu, 14 Dec 2023 09:23:03 GMT

Hi zebidee88

The email has been issued as a Digital Voice adaptor has been issued to you.

Did you request this?

Re: Changes mad, I didn't request any!

zebidee88 — Thu, 14 Dec 2023 09:43:17 GMT

HI @Arne-TalkTalk

When my fibre was installed the phone didn't work for a long time, so a DVA was sent to test in case the original was faulty. The problem with the phone was solved as it was part of a problem elsewhere on the network but it was too late to cancel the dva. After checking on the forum it was OK to do so the dva was returned unopened in the same return bag as my router with an A4 printed explanation taped to the box, a copy of the return receipt is below.

It was detailed in this thread https://community.talktalk.co.uk/t5/Full-Fibre/How-soon-should-there-be-three-blue-lights-on-the-DVA-box/m-p/3003186#M21457

Re: Changes mad, I didn't request any!

Arne-TalkTalk — Thu, 14 Dec 2023 11:11:57 GMT

The account shows it was sent on the 13th December, let us know if anything arrives

Re: Changes mad, I didn't request any!

zebidee88 — Thu, 14 Dec 2023 11:24:22 GMT

Hi@Arne

I am supposed be being sent a Hub2 to see if it fixes problems with the Eero 6, (see link below).

It is stuck on channel 153 and an attempt by TT to fix it didn't. It is also having problems with DNS and IP addresses and blocks an emergency Responder site I use, the site creator has "pinged" things and the Eero is changing the IP address to a site with an invalid certificate. Way over my head but proves the Eero is the problem.

https://community.talktalk.co.uk/t5/Full-Fibre/How-soon-should-there-be-three-blue-lights-on-the-DVA-box/m-p/3007601#M22350

Re: Changes mad, I didn't request any!

Arne-TalkTalk — Thu, 14 Dec 2023 14:36:57 GMT

if you ask on that thread, the guys can check, i can only see a DVA being sent at the moment