topic Re: Voip sagem Router in Full Fibre

Voip sagem Router

silverbird63 — Thu, 14 Dec 2023 09:36:44 GMT

I have the router hub2 but the router keeps flashing from white to amber, the BT engineer says it should remain solid. We have Internet access but can be unstable on my older mobile but good in hubby. Should it flash amber. We had a new one sent and it does the same, but the original one stays solid blue. Very strange.

Thanks in advance

Re: Voip sagem Router

Anonymous — Thu, 14 Dec 2023 09:43:44 GMT

Good morning,

I've included a Help Guide below. Just to confirm, is your connection stable on all other devices but not the phone?

Router Flashing Orange | Wi-Fi Hub | TalkTalk

Thanks

Michelle

Re: Voip sagem Router

silverbird63 — Thu, 14 Dec 2023 09:48:35 GMT

Thank you Michelle the connection on other devices is ok. Just mine is an older mobile. The Q is should the router be flashing?

Thanks

Re: Voip sagem Router

Chris-TalkTalk — Thu, 14 Dec 2023 11:57:28 GMT

Hi silverbird63,

It flashes when first connecting but should stay solid white/blue once connected to the Internet. Does it flash repeatedly?

Chris

Re: Voip sagem Router

silverbird63 — Thu, 14 Dec 2023 12:32:49 GMT

Thanks. The new wifi hub2 is flashing constantly and this is the 2nd one we have received. We used the original wi fi hub for faster fibre and that stays solid blue/white. When we view the acct and perform a connection test it says Talk Talk does recognize the wifi router.

Thank you

Re: Voip sagem Router

Chris-TalkTalk — Thu, 14 Dec 2023 14:18:19 GMT

The router appears to be connected to the Internet at the moment, is the light flashing now?

Chris

Re: Voip sagem Router

silverbird63 — Thu, 14 Dec 2023 15:09:32 GMT

Hi Chris.

It is flashing as we are chatting.

Re: Voip sagem Router

silverbird63 — Thu, 14 Dec 2023 15:12:56 GMT

Hi Chris.

Early message incorrect.

Account doesn't recognise router.👍

Re: Voip sagem Router

Chris-TalkTalk — Thu, 14 Dec 2023 15:20:13 GMT

And you have no internet connection when the light is flashing?

Chris

Re: Voip sagem Router

silverbird63 — Thu, 14 Dec 2023 15:22:07 GMT

Hi Chris.

We do have internet connection but it keeps flashing every 30 to 60 seconds.

Re: Voip sagem Router

Chris-TalkTalk — Thu, 14 Dec 2023 15:26:46 GMT

That's strange, so the connection seems stable but the light flashes white/orange? You say it flashes every 30-60 seconds does it only flash a couple of times and then goes back to solid white/blue?

Chris

Re: Voip sagem Router

silverbird63 — Thu, 14 Dec 2023 15:31:08 GMT

Hi Chris.

This flashing is constant.

The engineer from Openreach stayed for an hour checking the connection and it was flashing constantly. He said there is an issue with the router. Tech team sent a new one yesterday and it is flashing constantly again.

Re: Voip sagem Router

Chris-TalkTalk — Thu, 14 Dec 2023 15:34:05 GMT

OK thanks. Are you using the cable provided with the new router?

Re: Voip sagem Router

silverbird63 — Thu, 14 Dec 2023 15:37:03 GMT

Hi Chris.

We are using all the cables that came with the router and the engineer connected it all to make sure everything was connected correctly.

Re: Voip sagem Router

silverbird63 — Thu, 14 Dec 2023 15:51:28 GMT

We can’t identify your router

We’re sorry, we can’t identify your router or it’s software version.

My account is telling me this.

Re: Voip sagem Router

Chris-TalkTalk — Fri, 15 Dec 2023 06:19:46 GMT

OK thanks. Could you switch your router and the ONT off and leave them off for at least 30 minutes, then switch back on and check to see if the router still continues with the same behaviour - please let us know how you get on

Chris