topic Re: Faulty Router in Full Fibre

Faulty Router

ivyplace — Fri, 15 Dec 2023 09:39:21 GMT

Hi,

My router seems to be faulty, I have checked and there is power to it but it isn't giving out signal. Would it be possible to get a new one sent out?

Thank you

Tom

Debbie-TalkTalk — Fri, 15 Dec 2023 09:40:54 GMT

Hi Tom

Thanks for creating a new topic.

Please can you add your name and TalkTalk landline number to your Community Profile, I can then send you a replacement router.

Thanks again.

Debbie

ivyplace — Fri, 15 Dec 2023 09:47:22 GMT

Hi Debbie, I've added my name and talk talk account number. I don't have a landline . Thanks

Debbie-TalkTalk — Fri, 15 Dec 2023 09:58:43 GMT

Hi Tom

Thanks for updating your Community Profile 🙂

I've requested that a replacement router is sent, please allow 48-72hrs for this to arrive.

Please let us know how you get on.

Debbie

ivyplace — Fri, 15 Dec 2023 09:54:17 GMT

Thanks for your help debbie!

Debbie-TalkTalk — Fri, 15 Dec 2023 09:59:12 GMT

Hi Tom

You're welcome 🙂

Please let us know how you get on.

Thanks again.

Debbie

Debbie-TalkTalk — Mon, 18 Dec 2023 10:53:08 GMT

Hi Tom

Have you received the router?