topic Re: Router in Full Fibre

Router

Dan89swfc — Fri, 15 Dec 2023 10:56:55 GMT

Hi,

Every since our internet has been "upgraded" to full fiber the router has been rubbish, even with a WIFI extender you guys sent us. Is there any chance of sending a replacement router out?

Re: Router

Debbie-TalkTalk — Fri, 15 Dec 2023 10:58:01 GMT

Hi Dan89swfc

I'm really sorry to hear this.

Are you using the WIFI hub router or an eero?

Re: Router

Dan89swfc — Fri, 15 Dec 2023 12:56:35 GMT

A WIFI hub router

Re: Router

Debbie-TalkTalk — Fri, 15 Dec 2023 13:08:58 GMT

Hi Dan89swfc

Thanks for your reply.

We have 2 options, I can either send a replacement WIFI hub for testing or I can try switching off the WIFI optimisation on your current router so you can try different wireless channels?

Please can you also add your name and TalkTalk landline number to your Community Profile.

Re: Router

Dan89swfc — Fri, 15 Dec 2023 13:20:07 GMT

Hi,

I've added the information you asked for. Can I have the replacement router please?

Re: Router

Debbie-TalkTalk — Fri, 15 Dec 2023 13:24:33 GMT

Hi Dan89swfc

No problem 🙂 The router is on its way, please allow 24-48hrs for this to arrive.

Let us know how the connection compares with this router.

Thanks

Debbie

Re: Router

Debbie-TalkTalk — Mon, 18 Dec 2023 10:50:46 GMT

Hi Dan89swfc

Have you received the router?