topic Phone no longer working in Full Fibre

Phone no longer working

Walt-okenye — Fri, 15 Dec 2023 19:57:18 GMT

My broadband was upgraded to full fibre this week and since then my house phone hasn’t worked. No dialling tone just a single ‘unavailable’ tone. I’ve reset the

Wi-Fi Hub 2 router a few times but nothing happening.
Any help would be appreciated.
Thanks.

Re: Phone no longer working

Gliwmaeden2 — Fri, 15 Dec 2023 20:06:36 GMT

Over the weekend there is just support via 03451 720088, @Walt-okenye, or use Chat.

Staff will be back on the forum from Monday.

Re: Phone no longer working

Anonymous — Mon, 18 Dec 2023 07:08:02 GMT

Hi Walt,

Can you please update your community profile to include your:

Name
Telephone number
Alternative contact number

We'll then look into this further. Please do not post this information on this thread. Once you've updated your profile please post in your topic to confirm it's updated.

Thanks

Michelle