topic Re: Eero 150 Or should it be Eero72? in Full Fibre

Eero 150 Or should it be Eero72?

Barrowman — Fri, 15 Dec 2023 17:50:13 GMT

Had the above installed a few months ago and never got 150mb, it hovered around 130 and has been slowly getting less week by week. I did a TT speed test today and its now down to 72mb.

I've tried a few things including resetting the erro's (x2) but nothing appears to improve it, tried to do a connection test today and this is what I got:

Sorry, we had a problem checking your services

We tried to test your network connection but we can’t provide status updates on your current package.

If you need any additional help, chat to one of our team below:

Chat to our team.

As chatting to the team has never helped previously and as I have always got more help on the forum that's why I'm here now. Any help would be appreciated, thank you.

Re: Eero 150 Or should it be Eero72?

KeithFrench — Fri, 15 Dec 2023 21:57:43 GMT

Is your Eero using channel 155 in the 5GHz band?

Re: Eero 150 Or should it be Eero72?

Barrowman — Fri, 15 Dec 2023 22:54:45 GMT

Thanks for your response @KeithFrench to be honest I haven't a clue it was all set up by the engineer. I'm 79 and as you would expect

I'm not to informed when it comes to technology, I will see if it sez anything about that in my handbook in the morning.

Re: Eero 150 Or should it be Eero72?

KeithFrench — Sat, 16 Dec 2023 10:42:16 GMT

If you use the Eero app & tap on the Eero & then tap on WiFi Radios I think it is, it will tell you down the bottom, or just get me a screenshot of this page in the app.

Re: Eero 150 Or should it be Eero72?

Barrowman — Sat, 16 Dec 2023 14:34:41 GMT

Hi Keith, I've just looked and it's on channel 155 at 5GHz.. I previously had a problem with my ipad not connecting at all and with the help of another forum member I changed the settings for my iPad to 2.4GHz which sorted the problem out, so now it's showing 5 GHz on channel 155 and 2.4GHz on channel 11 plus it's showing the control channel set at 153. I hope this means something to you it just baffles me....☹️

Re: Eero 150 Or should it be Eero72?

KeithFrench — Sat, 16 Dec 2023 14:53:32 GMT

It is a bug on the Eero.

I will ask TalkTalk now to pass this to the Devices team to apply the fix to your Eero. No one from TalkTalk will be on this forum now until Monday.

Re: Eero 150 Or should it be Eero72?

Barrowman — Sat, 16 Dec 2023 17:36:52 GMT

Thank you so much @KeithFrench it's a good job there are folk like you around to help us old codgers out....👍

Re: Eero 150 Or should it be Eero72?

KeithFrench — Sun, 17 Dec 2023 12:54:46 GMT

You're very welcome.

Re: Eero 150 Or should it be Eero72?

Anonymous — Mon, 18 Dec 2023 07:41:14 GMT

Good morning,

I've passed this over to our Devices Manager now and have asked if the fix can be applied ASAP. I'll post back as soon as I receive an update.

Thanks

Michelle

Re: Eero 150 Or should it be Eero72?

Barrowman — Mon, 18 Dec 2023 13:37:36 GMT

Thank you Michelle.....😊

Re: Eero 150 Or should it be Eero72?

Anonymous — Mon, 18 Dec 2023 13:39:27 GMT

No problem 🙂 I'll post back as soon as this has been resolved.

Michelle 🙂

Re: Eero 150 Or should it be Eero72?

Anonymous — Tue, 19 Dec 2023 08:29:56 GMT

Hi Barrowman,

No additional updates back as yet but I'll chase for an update if I don't hear more by the end of the day.

Thanks

Michelle

Re: Eero 150 Or should it be Eero72?

Anonymous — Thu, 21 Dec 2023 08:48:26 GMT

Morning,

Just to let you know, I've chased for an update this morning and have asked the team if they can provide a timescale for resolution.

Thanks

Michelle

Re: Eero 150 Or should it be Eero72?

Barrowman — Fri, 22 Dec 2023 21:25:48 GMT

Thank you Michelle.

I don't know if this problem is related but Wednesday I was'nt able to look at my emails until aound 8.30ish, yesterday evening the same thing happened It would'nt even allow me to log on to my account with my usual password and kept asking me to reset my password which I had to do several times before it would accept it.

Regards.....Barrowman

Re: Eero 150 Or should it be Eero72?

Anonymous — Wed, 27 Dec 2023 06:08:27 GMT

Morning,

I'm sorry to hear this. This won't be related to the eero channels issue. I will ask for another update on this now. although I may not receive an update until after the New Year.

Thanks

Michelle

Re: Eero 150 Or should it be Eero72?

Barrowman — Tue, 09 Jan 2024 20:15:01 GMT

Any news on an update yet, it's well past new year?

Thanks

Re: Eero 150 Or should it be Eero72?

Anonymous — Wed, 10 Jan 2024 07:35:11 GMT

Morning,

I'm really sorry about this. I've chased the team and asked them to confirm what the latest is on this ASAP.

Michelle

Re: Eero 150 Or should it be Eero72?

Anonymous — Wed, 10 Jan 2024 11:41:16 GMT

Hi again,

Our Devices Manager has just advised me that this should now be resolved. Would you mind retesting please?

Thanks

Michelle

Re: Eero 150 Or should it be Eero72?

Barrowman — Wed, 10 Jan 2024 11:49:09 GMT

Thanks Michelle

I've just retested and it was 90.6 Mbps on my laptop and 80,3 on my phone which is an improvement on being down in the 70s.

Regards

Re: Eero 150 Or should it be Eero72?

Anonymous — Wed, 10 Jan 2024 11:50:26 GMT

Hi,

Can I just confirm, what does the wireless channel now show as being set at please?

Thanks

Michelle