topic Neighbours Conifer tree in Full Fibre

Neighbours Conifer tree

demacca1 — Thu, 21 Dec 2023 11:45:54 GMT

The wire to the house runs through a large conifer tree in my neighbours garden. In these high winds the wire is being stretched from side to side quite aggressively. It looks like it may disconnect.

Whom do I contact?

Re: Neighbours Conifer tree

Anonymous — Thu, 21 Dec 2023 11:51:44 GMT

Hello,

I'm sorry to hear this. Can I just confirm, are you currently experiencing any issues with the voice service such as any noise on the line or is the broadband dropping connection?

Thanks

Michelle

Re: Neighbours Conifer tree

KeithFrench — Thu, 21 Dec 2023 11:52:21 GMT

It is TalkTalk you need to contact if it breaks, but not until then or it becomes dangerous. Openreach would do the work and might be justified in saying that it is the fault of your neighbour's tree height. However, that is just my opinion & that is between you & your neighbour.

Re: Neighbours Conifer tree

demacca1 — Thu, 21 Dec 2023 14:07:50 GMT

Michelle - your people disconnected the phone number when we switched from Virgin so it is just the fibre that comes from a pole the other side of the tree.

Re: Neighbours Conifer tree

Chris-TalkTalk — Thu, 21 Dec 2023 14:30:01 GMT

Hi demacca1,

Are you experiencing any problems with your broadband service?

Chris

Re: Neighbours Conifer tree

demacca1 — Thu, 21 Dec 2023 14:44:43 GMT

Broadband is okay

Re: Neighbours Conifer tree

Chris-TalkTalk — Thu, 21 Dec 2023 14:47:50 GMT

OK thanks. If you think there's a potential Health and Safety issue you can report it directly to Openreach here - Report damage, vandalism or a health & safety issue | Openreach

Chris