topic Re: TalkTalk Full Fibre 65 package in Full Fibre

TalkTalk Full Fibre 65 package

muzzer55 — Tue, 12 Dec 2023 22:09:24 GMT

I have TalkTalk Full Fibre 65 package with a white box in the room.
I had to unplug the green plug to move the unit from the ONT box on reconnecting it now no wifi and the red light is on.
Any ideas or do i need a visit from Openreach now.
ps i tried reset ONT box And cleaning plug.

Re: TalkTalk Full Fibre 65 package

Anonymous — Wed, 13 Dec 2023 07:12:11 GMT

Morning,

I'm sorry to hear this. Are all the cables securely connected?

Thanks

Michelle

Re: TalkTalk Full Fibre 65 package

muzzer55 — Thu, 14 Dec 2023 19:36:59 GMT

Hi Michelle.

I see you don't read my request right .

I have tried all the tests ask by an operator but then cut off.

And yes i have done that first.

Can you please pass on to another member of staff if you can't understand clearly.

Many thanks.

Yours Muzz. X

Re: TalkTalk Full Fibre 65 package

Debbie-TalkTalk — Fri, 15 Dec 2023 08:16:19 GMT

Hi Muzz

Please can you also add your account number or FTTP number to your Community Profile.

Can I just check, why did you unplug the router/cables?

I can arrange an engineer visit but just to advise, if the cables haven't been securely connected then this will be a chargeable visit.

Would you like me to arrange this visit? Engineer charges

Re: TalkTalk Full Fibre 65 package

muzzer55 — Fri, 15 Dec 2023 19:44:56 GMT

Hi Debby..

(Can I just check, why did you unplug the router/cables.)

Work being carried out by an election had to remove to add a plug near by.

And yes please arrange an engineers visit.

Many thanks for your help here.

Re: TalkTalk Full Fibre 65 package

Gliwmaeden2 — Fri, 15 Dec 2023 20:36:30 GMT

Staff will reply after the weekend, @muzzer55.

Sorry that you won't hear back sooner.

Re: TalkTalk Full Fibre 65 package

Debbie-TalkTalk — Mon, 18 Dec 2023 06:41:38 GMT

Hi Muzz

Please can you confirm potential engineer charges and provide your availability AM and PM, we can then arrange the engineer visit.

Thanks

Debbie

Re: TalkTalk Full Fibre 65 package

muzzer55 — Mon, 18 Dec 2023 20:19:29 GMT

Hi Debby.

I can confirm potential engineer charges and my availability is any time AM or PM ok by me.

Re: TalkTalk Full Fibre 65 package

Chris-TalkTalk — Tue, 19 Dec 2023 08:28:41 GMT

Hi muzzer55,

Could you just tell me which lights are on on the ONT at the moment?

Chris

Re: TalkTalk Full Fibre 65 package

muzzer55 — Tue, 19 Dec 2023 19:04:22 GMT

Hi Chris.

Green on left then red and green on right no other .

my mobile phone say connected without internet.

I tried reset on ONT & reboot and modem.

Re: TalkTalk Full Fibre 65 package

Chris-TalkTalk — Wed, 20 Dec 2023 10:11:32 GMT

OK thanks. Have you tried switching the ONT off for 30 minutes, if not then can you give this a try and let us know how you get on

Chris

Re: TalkTalk Full Fibre 65 package

muzzer55 — Wed, 20 Dec 2023 20:24:28 GMT

To any one who got the power here to get an engineer to fix my Wi-Fi now over a month here replying without Wi-Fi to ppl who seems to not know what there talking about I have proven to you guys its a real fault that needs an engineer to fix this problem

Now are you going to send one finally or do i need to just rip the gear our and go to virgin media..

AAAAARRR

Re: TalkTalk Full Fibre 65 package

Anonymous — Thu, 21 Dec 2023 07:19:42 GMT

Hello,

I've escalated this over to our Faults Escalation Team now and I will post back as soon as I receive an update. It's possible that the team may also try and contact you directly.

Thanks

Michelle

Re: TalkTalk Full Fibre 65 package

muzzer55 — Thu, 21 Dec 2023 20:55:53 GMT

Hi Michelle

Just a glimmer of hope before i go mad if not fixed before x-mass..

Re: TalkTalk Full Fibre 65 package

muzzer55 — Fri, 22 Dec 2023 19:26:52 GMT

Can someone tell me what is the point of this forum if nothing get's done after a month of no W-IFI.

Ps this is the 14th attempt at getting my wi-fi fixed..

While i am here can i have a refund for time lost without wi-fi

Re: TalkTalk Full Fibre 65 package

Gliwmaeden2 — Fri, 22 Dec 2023 20:50:57 GMT

@muzzer55, staff have been doing their best to help you. Most will be taking a break now over the Xmas period.

Chat support will continue over the Christmas/New Year break.

The circumstances in which you receive compensation are detailed here:

https://community.talktalk.co.uk/t5/Articles/About-your-auto-compensation-credit/ta-p/2326583

Please also refer to the Ts&Cs detailed in the link at the foot of any TT page.

Re: TalkTalk Full Fibre 65 package

muzzer55 — Fri, 22 Dec 2023 21:16:09 GMT

Hi Gliwmaeden2

Many thanks for your info here the only person here able to give me some help.

Tomorrow i take this in my own hands as its not passable to get it fixed here after a month of trying here..

Re: TalkTalk Full Fibre 65 package

muzzer55 — Sat, 23 Dec 2023 15:53:25 GMT

Hi all..

It took me 1 hour six minuet's on my phone to get an appointment with open reach that you lot could not do in a month.