topic Re: VOIP will not accept incoming calls in Full Fibre

VOIP will not accept incoming calls

PaulE — Wed, 27 Dec 2023 10:16:00 GMT

I have full fibre 150 and use a Grandstream adapter for my landline phone. Over the last week I find I can make outgoing calls but incoming calls are met by a message saying this phone is unavailable.

Has anyone else had this problem recently and any suggestions how to fix it?

Re: VOIP will not accept incoming calls

PaulE — Wed, 27 Dec 2023 12:09:42 GMT

Problem solved. I turned off the Grandstream for a couple on minutes then turned it on again! Seems OK now.

Re: VOIP will not accept incoming calls

Debbie-TalkTalk — Thu, 28 Dec 2023 07:13:06 GMT

Hi PaulE

I'm so glad to hear this.

Please let us know if you do experience any further issues.

Thanks

Debbie

Re: VOIP will not accept incoming calls

ecorke — Thu, 28 Dec 2023 19:32:13 GMT

I have same problem.in fact I am thinking of changing supplier as talk talk can't seem to fix it .I have been a customer for a very long time .I didn't even want full fibre .but was told I was going to be cut off on 31 November.all I want is a normal phone and internet.

Re: VOIP will not accept incoming calls

Debbie-TalkTalk — Fri, 29 Dec 2023 08:02:52 GMT

Hi @ecorke

I'm really sorry to hear this. Please can you create a new topic on the Community, we can then take a look at this for you.

Thanks

Debbie

Re: VOIP will not accept incoming calls

ecorke — Fri, 29 Dec 2023 10:26:43 GMT

I will phone again to talk talk today but now losing patience my husband needs incoming call from his cancer nurses and is expecting a phone call from his consultant in 4 days time.