topic Estate wide full fibre issue in Full Fibre

Estate wide full fibre issue

Sean014271 — Sat, 30 Dec 2023 12:49:21 GMT

Hi, I lost my full fibre at approx 11am Dec 29th. It appears from our estate Facebook page that lots of others have also lost full fibre on the same day but at varying times. I've contacted support and they say it needs a new router which they are sending out. This is also what people on sky have been told, they have since already changed their router and still have no internet. Please can you flag with Openreach as I think it's a bigger issue and something has gone wrong on one or more of the fibre hubs on the estate.

Re: Estate wide full fibre issue

KeithFrench — Sat, 30 Dec 2023 15:17:51 GMT

I have asked one of TalkTalk's support to pick your thread up and investigate it for you. However, as mentioned below, no one from TalkTalk will be on this forum until Tuesday now.

They aim to respond within 48 hours (Monday - Friday) excluding Bank Holidays. I appreciate that you may have done this, but if more urgent you can always try the Service Centre on 0345 172 0088, which.

The posts are responded to in time/date order, oldest first.

Re: Estate wide full fibre issue

Debbie-TalkTalk — Tue, 02 Jan 2024 09:36:44 GMT

Hi Sean014271

Please can you add your account number or FTTP order number to the Private Notes section of your Community Profile.

Thanks

Debbie