topic Chat to us not working in Full Fibre

Chat to us not working

jenny340 — Wed, 03 Jan 2024 18:31:14 GMT

Even though I'm logged into my account when I click on ' chat to us ' I get a message saying " go back to previous page or log in " It's been happening for a few days now?

I really don't want to phone as I struggle hearing and understanding...it's so much easier writing my question and reading the reply.

Any ideas ?

Re: Chat to us not working

Arne-TalkTalk — Thu, 04 Jan 2024 10:14:16 GMT

Hi jenny340

Have you tried to use a different browsers, ensure that you have disabled pop up blockers aswell

Regards

Re: Chat to us not working

A_TT_Customer — Thu, 11 Jan 2024 13:03:25 GMT

"Go back to the previous page or log in to continue your conversation."

I am logged in, I have tried different browsers and devices. WEB CHAT IS NOT WORKING!

Re: Chat to us not working

A_TT_Customer — Thu, 11 Jan 2024 13:05:33 GMT

"Go back to the previous page or log in to continue your conversation."

I am logged in, I have tried different browsers and devices. WEB CHAT IS NOT WORKING!

Re: Chat to us not working

Chris-TalkTalk — Thu, 11 Jan 2024 13:06:56 GMT

Hi A_TT_Customer,

If you need assistance can you start your own thread/topic and we'll be happy to help

Chris