topic Re: Problems with replying from iphone in Full Fibre

Problems with replying from iphone

JennyR — Sun, 31 Dec 2023 20:31:23 GMT

I am signed into my Account, Since the changes to the Community which used to have a user name and password to sign in, I am signed in with my Account details although I am unable to reply - when clicking on reply it does not open up a text box so please can somebody see how this can be rectified.
I am trying to sort out a problem with a talktalk signal booster which is not connected although I can’t reply to questions being asked.

The only way I can add anything is by starting a new post - so the person who is trying to merge my posts - please stay out of it!!!

Re: Problems with replying from iphone

Gliwmaeden2 — Sun, 31 Dec 2023 21:03:27 GMT

@JennyR, the new log in system is showing teething problems for some customers.

I will flag this up for attention from staff.

As I have said before, excess posts were moved and a colleague merged a couple of others.

There is absolutely no point in starting endless new threads.

Forum staff will not reply before Tuesday.

Your original thread is here:

https://community.talktalk.co.uk/t5/Full-Fibre/Problems-with-WiFi-after-installation-of-future-fibre/td-p/2933351/page/7#M21051

Re: Problems with replying from iphone

StephenF — Wed, 03 Jan 2024 08:17:41 GMT

Hey @JennyR we're looking into this issue and we'll keep you posted when we know more. It's linked to an issues which is impacting a couple of users. we're working with out engineers to resolve asap.

Re: Problems with replying from iphone

StephenF — Wed, 03 Jan 2024 14:44:49 GMT

Hey @JennyR
This should be fixed now, I logged in as you and i could see the "finish registration" link has gone and was able to get a post box when clicking reply, could you log in and let me know yourself that you're able to reply now?

Thanks

Re: Problems with replying from iphone

JennyR — Wed, 03 Jan 2024 14:56:09 GMT

Yes, it appears to be working now..

i will now reply to previous post.

Thank you

Re: Problems with replying from iphone

Anonymous — Thu, 04 Jan 2024 07:55:25 GMT

Hi Jenny,

I'm glad to hear this and thanks for confirming 🙂

Michelle