topic Re: Eero down in Full Fibre

Eero down

Chanel9999 — Wed, 03 Jan 2024 20:49:07 GMT

My eero full fiber has been down since 11am

Re: Eero down

Anonymous — Thu, 04 Jan 2024 06:23:42 GMT

Morning,

I'm sorry to hear this. What lights are currently on the ONT box please? Have you tried powering down the ONT and the eero and then retested again?

Thanks

Michelle

Re: Eero down

Chanel9999 — Thu, 04 Jan 2024 12:14:56 GMT

Hello, I’ve done all of the resetting and restarting, all my light on my box on the wall are green, every restart on the eero the light just goes red

Re: Eero down

Anonymous — Thu, 04 Jan 2024 12:23:17 GMT

Hello,

Thanks for trying this. Does the connection work directly at the ONT if you remove the eero?

Can you please update your community profile to include your:

Name
Telephone number
Alternative contact number

We'll then look into this further. Please do not post this information on this thread. Once you've updated your profile please post in your topic to confirm it's updated.

Thanks

Michelle

Re: Eero down

Chanel9999 — Thu, 04 Jan 2024 12:24:50 GMT

Re: Eero down

Chanel9999 — Thu, 04 Jan 2024 12:29:59 GMT

Hello, I’ve updated it and the moment you unplug the eero, the LAN light goes out until it’s plugged in, I’ve been without wifi now since yesterday morning

Re: Eero down

Anonymous — Thu, 04 Jan 2024 12:43:38 GMT

Hi,

Apologies, we can look into this further for you. Could you also add your TalkTalk landline or Account Number to your Community Profile. Please do not post any personal information on the Community.

Thanks

Michelle

Re: Eero down

Chanel9999 — Thu, 04 Jan 2024 12:49:58 GMT

Hello, I’ve added it to the private notes and both of them, thank you

Re: Eero down

Chris-TalkTalk — Fri, 05 Jan 2024 09:07:04 GMT

Hi Chanel9999,

You appear to have a working internet connection now, does everything seem to be OK at your end?

Chris