topic Re: Band 1 (2.4GHz) is disabled and cant be enabled making it impossible for me to connect some devi in Full Fibre

Band 1 (2.4GHz) is disabled and cant be enabled making it impossible for me to connect some devices.

Tolani — Fri, 05 Jan 2024 13:11:22 GMT

Band 1 (2.4 GHz) is disabled.. Making some devices unable to connect to wifi

Re: Band 1 (2.4GHz) is disabled and cant be enabled making it impossible for me to connect some d...

Debbie-TalkTalk — Fri, 05 Jan 2024 13:12:57 GMT

Hi Tolani

Have you tried factory resetting the router using the pin hole reset for ten seconds?

Thanks

Re: Band 1 (2.4GHz) is disabled and cant be enabled making it impossible for me to connect some devi

Tolani — Fri, 05 Jan 2024 13:22:51 GMT

I have done factory reset, spoke with customer service for more than 1hr yesterday.

Spoke to a rude and ignorant customer service earlier today (Anne)

Re: Band 1 (2.4GHz) is disabled and cant be enabled making it impossible for me to connect some devi

Debbie-TalkTalk — Fri, 05 Jan 2024 13:25:12 GMT

Hi Tolani

Apologies for this. Please can you add your name and TalkTalk landline number to your Community Profile, I can then send you a replacement router.

Thanks

Re: Band 1 (2.4GHz) is disabled and cant be enabled making it impossible for me to connect some devi

Tolani — Fri, 05 Jan 2024 13:35:32 GMT

Thank you Debbie-TalkTalk.

I have done that now.

Re: Band 1 (2.4GHz) is disabled and cant be enabled making it impossible for me to connect some devi

Debbie-TalkTalk — Fri, 05 Jan 2024 13:43:39 GMT

Hi Tolani

Thanks for updating your Community Profile.

The router is on its way, please allow 24-48hrs for this to arrive.

Let us know how the connection compares with this router.

Debbie

Re: Band 1 (2.4GHz) is disabled and cant be enabled making it impossible for me to connect some devi

Tolani — Fri, 05 Jan 2024 13:52:04 GMT

Thank you.

Re: Band 1 (2.4GHz) is disabled and cant be enabled making it impossible for me to connect some devi

Debbie-TalkTalk — Fri, 05 Jan 2024 13:55:10 GMT

Hi Tolani

No problem 🙂

Please let us know how you get on.

Thanks

Re: Band 1 (2.4GHz) is disabled and cant be enabled making it impossible for me to connect some devi

Tolani — Sat, 06 Jan 2024 14:07:30 GMT

Hi Debbie

router received and everything is working perfectly.

thank you.

Re: Band 1 (2.4GHz) is disabled and cant be enabled making it impossible for me to connect some devi

Debbie-TalkTalk — Mon, 08 Jan 2024 07:01:34 GMT

Hi Tolani

I'm so glad to hear this 🙂

I have sent you a Private Message with a link to a short survey for the Community.

Thanks

Debbie