topic Broadband in Full Fibre

Broadband

Naini123 — Fri, 05 Jan 2024 16:57:25 GMT

13th Dec High Fibre connected by OpenReach on behalf of Talk Talk. The new router does not work, this was confirmed by engineer on 19th Dec. Another router was

received on Thurs 21st, unfortunately this doesn’t work. I’ve asked and begged Talk Talk for help but from that date I have heard nothing. I’ve asked if it could be the

plug from the WiFi that’s at fault. Please help

Re: Broadband

Gliwmaeden2 — Fri, 05 Jan 2024 18:36:30 GMT

Which model of router was this each time, @Naini123?

Which full fibre package are you on?

Please complete your community forum profile details for TT staff to identify your account. You need to add the account number/telephone number to Personal information.

Go via your avatar/name; settings. There's a drop down menu.....any extra information should go in Private Notes, at the end of Personal Information.

SAVE CHANGES.

Staff will not be back on here before Monday to reply.

Re: Broadband

Anonymous — Mon, 08 Jan 2024 07:23:42 GMT

Morning,

I'm sorry to hear this. Which router do you have please?

Can you please update your community profile to include your:

Name
Telephone number
Alternative contact number

We'll then look into this further. Please do not post this information on this thread. Once you've updated your profile please post in your topic to confirm it's updated.

Thanks

Michelle