topic Problems with grandstream staying off hook in Full Fibre

Problems with grandstream staying off hook

jon1967 — Fri, 05 Jan 2024 18:34:45 GMT

Hi having endless problems with new eero 6 and full fibre /digital voice

Latest issue appears to be the grandstream not hanging up properly. ( Ie all 3 lights permanently on even though no calls) . Calls incoming go to voicemail . Calls out dont work

Has happened twice now . Power off clears it

Is this another known problem? Can somebody look at any logs please ?

Tia

Re: Problems with grandstream staying off hook

Gliwmaeden2 — Sat, 06 Jan 2024 14:21:45 GMT

Staff will respond after the weekend, @jon1967.

Re: Problems with grandstream staying off hook

Gondola — Sat, 06 Jan 2024 15:15:28 GMT

Do you happen to use a BT8500 / 8600 'phone handset or one that was getting 'ghost calls' recorded? If so, have you had a TalkTalk 'fix' applied to stop the 'ghost calls'.

The reason I'm asking is that the Digital Voice system (VOIP) normally has a reset every 30 minutes to make sure that calls are correctly terminated or closed to stop the very issue you're reporting.

The TalkTalk 'fix' to stop 'ghost calls' being recorded on handsets that have a design flaw that makes them respond to the VOIP reset by recording a missed call is probably to omit the VOIP reset. It look like your Digital Voice service needs that reset. Or a replacement Grandstream Adaptor if that's not automatically closing calls as expected, even if getting the VOIP reset.

TalkTalk Support will ask the Networks team to have a look for you.

Re: Problems with grandstream staying off hook

Chris-TalkTalk — Mon, 08 Jan 2024 07:42:43 GMT

Hi Jon,

How are you getting on, are you still experiencing problems?

Chris

Re: Problems with grandstream staying off hook

jon1967 — Mon, 08 Jan 2024 17:39:01 GMT

The phone line seems to be working now.

Tbh im not sure if the prob is your end now given previous issues and it taking you some while to work out there was a genuine problem your end across many users . For my ref do you not have diagnostics that work out if the digital voice not working /left off hook for hours etc yet?

Per my other post re eero i am really interested in a hub 2 and the phone port built in to remove the possibility of grandstream hardware issues my end . Can somebody oblige ?

Thanks for prompt response . This is where talktalk really appear to be on the ball !

Re: Problems with grandstream staying off hook

Chris-TalkTalk — Tue, 09 Jan 2024 10:57:01 GMT

Hi Jon1967,

Glad to hear that the phone line is working now. Sorry, not sure what you mean about your other post re eero?

Chris