topic Re: Kernel Panic leads to frequent router resets in Full Fibre

Kernel Panic leads to frequent router resets

jebus1967 — Tue, 19 Dec 2023 13:50:33 GMT

Hi I am having frequent router reset issues due to a Kernel panic in my router's firmware.

The message reads as follows:

1981-01-01 00:00:10 [Error][Alarm-Log] AlarmID:104001,AlarmLevel:Error,Device reset. Cause: System reset due to kernel panic, Terminal:OTHER

The outcome is that all of my Smarthome devices frequently lose their connection, including (most annoyingly my Sonos surround sound system, my HomeAassistant SmartHome hub and My Harmony IR remote control hub. It seems to be a constant battle to keep all my things connected.

I have attached my full system log below. But please can you resolve this issue, either remotely or directly? I reported this problem once before and you sent me another ADSL router. However it was exactly the same make and model (and firmware version) as my existing router and made no difference whatsoever! I am on your full fibre package, but am seriously considering migrating to another company unless these issues can be fixed!

Please resolve!

Re: Kernel Panic leads to frequent router resets

Debbie-TalkTalk — Tue, 19 Dec 2023 14:14:35 GMT

Hi jebus1967

I'm really sorry to hear this.

I've made a change to your router firmware, please can you monitor the connection over the next few days and let us know how it compares.

Thanks

Debbie

Re: Kernel Panic leads to frequent router resets

jebus1967 — Wed, 20 Dec 2023 04:49:11 GMT

Thanks Debbi. I will do. But when you say you made changes, can you tell me exactly what you did? You mean you upgraded the firmware? How can I check the firmware version? Thanks.

Re: Kernel Panic leads to frequent router resets

Anonymous — Wed, 20 Dec 2023 06:38:00 GMT

Good morning,

Yes, we changed this to a different version of firmware which will resolve this specific issue. We will check back in with you on Friday to see how you're getting on.

Thanks

Michelle

Re: Kernel Panic leads to frequent router resets

jebus1967 — Thu, 21 Dec 2023 12:04:01 GMT

Yes, there are no more Kernel panics from what I can see. But now many of my smarthome devices (I have over 40) are having a lot of trouble both connecting to and staying connected to my WiFi?

Re: Kernel Panic leads to frequent router resets

Karl-TalkTalk — Thu, 21 Dec 2023 12:12:52 GMT

The firmware will not make any changes to wifi but is solely to stop the kernal panic issue.

Try a pin reset of the router, then see if the wifi still drops.

Karl.

Re: Kernel Panic leads to frequent router resets

jebus1967 — Thu, 21 Dec 2023 12:23:50 GMT

Hi. I just looked. The kernel panics are back also.

Re: Kernel Panic leads to frequent router resets

Karl-TalkTalk — Thu, 21 Dec 2023 12:31:55 GMT

Would you like to swap out the router ?

Karl

Re: Kernel Panic leads to frequent router resets

jebus1967 — Thu, 21 Dec 2023 12:36:51 GMT

I did this once before and you sent me exactly the same router. You can try sending me one I guess, but only if you are certain it's a different and more up-to-date router.

Re: Kernel Panic leads to frequent router resets

Karl-TalkTalk — Thu, 21 Dec 2023 12:52:08 GMT

I've ordered the router via our manual process and specifically requested the sagemcom model.

Thanks

Karl.

Re: Kernel Panic leads to frequent router resets

jebus1967 — Thu, 21 Dec 2023 20:10:14 GMT

Can I ask you to delay delivery until the 2nd of January, or use Royal Mail, so I can go to my local sorting office to collect it? I will be away from home for the holidays until then.

Re: Kernel Panic leads to frequent router resets

Chris-TalkTalk — Fri, 22 Dec 2023 09:54:39 GMT

Hi jebus1967,

I'm sorry, we can't delay delivery but our routers are designed to fit through most letterboxes. If it won't fit through your letterbox then the delivery driver will leave a card with information about arranging a redelivery

Chris

Re: Kernel Panic leads to frequent router resets

Debbie-TalkTalk — Thu, 28 Dec 2023 10:00:02 GMT

Hi jebus1967

Did you receive the router ok?

Re: Kernel Panic leads to frequent router resets

jebus1967 — Thu, 28 Dec 2023 11:32:04 GMT

No. As I stated, I am away from home visiting relatives for the holiday. It made no sense for you to send the router before I returned home on January the 2nd. I clearly stated I would not be at home to accept the delivery before then. Although I assume this is what you have done regardless?

Re: Kernel Panic leads to frequent router resets

Gliwmaeden2 — Thu, 28 Dec 2023 13:18:33 GMT

Staff indicated that they didn't have any way to stop the progress of the router once it was ordered, @jebus1967.

It was ordered around lunchtime on 21st, but the instruction to delay delivery not picked up before the following day. There was no way to stop it.

The instructions about picking it up will be on a card through the door etc.

You would need to have mentioned that you were away for the holidays BEFORE staff ordered it, but you seemed to give the go ahead.

They were simply being efficient!

Re: Kernel Panic leads to frequent router resets

jebus1967 — Thu, 28 Dec 2023 14:10:43 GMT

First your view was neither asked for, nor is it welcomed. So stick that in your pipe and smoke it! Second, the question was asked, did I get the router? I simply confirmed I did not and stated the reason for this. Simple as. You might imagine it would make sense not to mail things during the holidays, however. (As did I.) If there's a card, I will use it when I return on the 2nd. If not, and it has been left outside my flat door, there's a fair chance it will be taken by a random passing thief. Not that it will be much use to them, but there you go.

Re: Kernel Panic leads to frequent router resets

Debbie-TalkTalk — Fri, 29 Dec 2023 07:40:53 GMT

Hi jebus1967

Apologies, the router was ordered before we knew you would be away.

Please post back here once you are home and I will re order another router.

Thanks

Re: Kernel Panic leads to frequent router resets

jebus1967 — Sat, 30 Dec 2023 09:35:52 GMT

Thanks, Debbie. I'll let you know. There's a small chance it might still be there when I return home.

Re: Kernel Panic leads to frequent router resets

Debbie-TalkTalk — Tue, 02 Jan 2024 06:58:57 GMT

Hi jebus1967

Ok, thank you.

Debbie

Re: Kernel Panic leads to frequent router resets

Debbie-TalkTalk — Fri, 05 Jan 2024 09:04:42 GMT

Hi jebus1967

Did you receive the router?