topic Re: Teams Meeting freezing issue in Full Fibre

Teams Meeting freezing issue

Pash02 — Wed, 06 Dec 2023 14:19:13 GMT

Hi Ya

Just been on a teams meeting and some times the faces were blurring nearly to the point of pixelating and freezing and the odd time the person talking was freezing also.

The only device that has been running is the desktop via the meeting and my phone which hasn't been used.

I have noticed that the signal strength is sometimes dropping down to just two bars on my desktop.

According to the health check there is nothing wrong.

Could this be down to the organisation hosting the meeting or is it my connection?

Thanks

Re: Teams Meeting freezing issue

Debbie-TalkTalk — Wed, 06 Dec 2023 14:23:36 GMT

Hi Pash02

I'm sorry to hear this.

Can I just check, have you tried connecting wired to see how the connection compares?

Re: Teams Meeting freezing issue

Pash02 — Wed, 06 Dec 2023 14:45:31 GMT

Hi ya,

No its the eero thing and a wired connection wouldn't be possible as the router is in another room.

The speed showing on the app is 151 Mbs. which is good.

Just thought it was a bit odd the meeting freezing like it did.

Thanks

Re: Teams Meeting freezing issue

Debbie-TalkTalk — Wed, 06 Dec 2023 14:51:28 GMT

Hi Pash02

Thanks for your reply.

Please let us know if this happens again or on any other devices.

Re: Teams Meeting freezing issue

Debbie-TalkTalk — Thu, 07 Dec 2023 12:27:23 GMT

Hi Pash02

How was the connection last night? Have you experienced any further issues since your last post?

Thanks

Re: Teams Meeting freezing issue

Pash02 — Thu, 07 Dec 2023 13:22:44 GMT

Hi @Debbie-TalkTalk Signal

I didn't notice any thing but didn't really go on the internet.

But i've just noticed the signal strength is pants again but for some reason i also have Home 26_EXT and unsure how that came about but it must have been when the eero thing was set up.

My phone and TV run on home 26 but also have the EXT option and i am now switch to the EXT on my desktop so time will tell if any good.

My son would be the best person to ask but he is away all week working.

I will keep a check though as i have noticed Netflixs sometimes is slow to load on the TV but the films runs perfect.

Thanks

Re: Teams Meeting freezing issue

Anonymous — Thu, 07 Dec 2023 13:32:49 GMT

Hello,

Ok thank you for the update and please let us know if this does happen again and we can look into this further for you. We'll also check back in with you early next week to see how you're getting on.

Thanks

Michelle

Re: Teams Meeting freezing issue

Anonymous — Mon, 11 Dec 2023 06:34:22 GMT

Good morning,

How are you getting on?

Thanks

Michelle

Re: Teams Meeting freezing issue

Pash02 — Mon, 11 Dec 2023 10:16:18 GMT

Hi @Anonymous

Up to now no issues but i haven't done any online meetings since the last one.

I will ask my son tonight if he has had any issues.

I think i will log all devices in to the Home 26 EXT as the signal on the desktop seems to be stronger i think and give it a few days and report back.

Thanks ❤️

Re: Teams Meeting freezing issue

Anonymous — Mon, 11 Dec 2023 10:29:12 GMT

Hello,

I'm glad to hear this and thanks for confirming 🙂

Michelle

Re: Teams Meeting freezing issue

Pash02 — Thu, 14 Dec 2023 11:47:26 GMT

Hi Ya

I've noticed that my Home 26 is 5gz and the EXT one is 2,4gz

My signal; for 5gz is Rubbish yet the 2.4gz signal is great

My desktop is in the room next to the router yet the signal is on 2 bars but when i switch the desktop to 2.4 the signal is 4 bars.whats going on and maybe this is the reason the Teams meeting last week kept freezing?

Signal

Re: Teams Meeting freezing issue

Anonymous — Thu, 14 Dec 2023 11:52:05 GMT

Morning,

Thanks for the update @KeithFrench would you be able to offer any advice on this please?

Thanks

Michelle

Re: Teams Meeting freezing issue

KeithFrench — Thu, 14 Dec 2023 11:56:00 GMT

Hi @Pash02

@Anonymous has asked me to help you. This is most likely down to either Wi-Fi interference or the distance from the router. As this has only recently started happening, I would suspect the former as the cause.

Slow speed, intermittent dropouts, breaks in the signal, no signal on some or all devices or no internet access might be caused by Wi-Fi interference from other local networks, which can also lead to a permanent reduction in speed. No ISP can be responsible for your local environment, this is mainly a byproduct of the popularity of Wi-Fi.

Generally speaking, the 2.4GHz band suffers much more from interference than the 5GHz band, but the 2.4GHz one can sometimes have a better range, but this all depends on your local area.

If you would like me to help you, please can you specify the make/model of TalkTalk router that you are using?

Re: Teams Meeting freezing issue

Pash02 — Thu, 14 Dec 2023 12:34:47 GMT

HI @KeithFrench

It is a Eero router in the next room and only 5 mtrs away from the desktop. with a plasterboard wall for seperation.

according to the app " your network is now running eero OS v7.01-64"

Thanks

Re: Teams Meeting freezing issue

KeithFrench — Thu, 14 Dec 2023 13:40:17 GMT

The next stage involves sending out a guide to you to help you get me some important diagnostic results so that I can analyse them for you and recommend changes to your router configuration to solve them.

I only send this out to people who request it.

Whilst the Eero is supposed to manage Wi-Fi interference, if this is very bad, particularly in the 2.4GHz band, then it cannot do anything about it, no router can. The same goes for any router at that point. Other things that may then need to be investigated are its location within your property and the WiFi bands that you use. It is possible that you may also need to purchase additional Eero nodes as it is supposed to operate as part of a mesh system. I can help with any of this. However, I would suggest that you follow my help to find out what the root cause of the problem is, before throwing money at it.

Re: Teams Meeting freezing issue

Pash02 — Thu, 14 Dec 2023 14:02:32 GMT

Hi @KeithFrench

Yes please to the guide.

Thanks

Re: Teams Meeting freezing issue

KeithFrench — Thu, 14 Dec 2023 14:59:21 GMT

I will PM you a link for a guide of mine on Wi-Fi interference & initially look at the section called "Are you suffering from interference – prove it first". This section includes full details of Wi-Fi analysers that I recommend for Windows, Windows phone, Android and Apple operating systems. However, I have no way of testing the Apple product. Do not worry about interpreting the results, I will do that for you.

Please post the screenshots to me in a PM (to protect your privacy), which I have requested in my guide. No photos please they can be difficult to read as text can get out of focus when zoomed in, from the analyser you are using (also in my attached guide). Please ensure that the analyser window is maximised (if Windows) before taking the screenshots & upload them via the "Insert Photos" button (in a mobile browser it's the picture icon) on the post editor's toolbar with the Size parameter set to Large. If they are too small, I will not be able to read them & although I can enlarge them, this puts the text out of focus.

Re: Teams Meeting freezing issue

KeithFrench — Tue, 19 Dec 2023 09:00:42 GMT

Hi @Debbie-TalkTalk

I have been doing diagnostics on the WiFi performance. This Eero is giving very poor coverage throughout the property and although there is some WiFi interference in the 2.4GHz band, the 5GHz signal is so weak it is non-existent in some parts. I feel that this customer needs an extra Eero node to have any chance of rectifying this issue, but what do you think?

Re: Teams Meeting freezing issue

Debbie-TalkTalk — Tue, 19 Dec 2023 09:05:21 GMT

Hi Pash02

I can try and send another eero (additional one) to see how the connection compares. Would you like me to arrange this?

Thanks for your help Keith.

Re: Teams Meeting freezing issue

Pash02 — Tue, 19 Dec 2023 09:26:20 GMT

Hi @Debbie-TalkTalk @KeithFrench

Yes please but am I to use this extra eero as an extender or to replace the useless eero plastic paper weight I have?

I was going to post last night about the useless eero and wish I stayed with my old router as that worked.

How the so called latest smart as a burner phone can't supply coverage in a two bed terrace house is beyond me.

Its not as if the internal walls are thick (as the eero)

As Keith has said the eero is pants and I am amazed my son hasn't spat his dummy out last night.

Sorry for the rant.

A huge thank you to @KeithFrench for his hard work in trying to sort this issue out.

Lov ya both 💖

Have a fantastic Christmas and New year.