topic Re: Unable to activate me EERO in Full Fibre

Unable to activate me EERO

MissVee — Wed, 10 Jan 2024 15:40:38 GMT

I keep getting this message when I try to activate my EERO router. I connected all the cables correctly and created an account. I get to the stage where I name my WiFi and created a password while the EERO is blinking blue, then it doesn't find it and gives me this message. Both devices are connected to power but it just doesn't seem to work. Help please.

Re: Unable to activate me EERO

Chris-TalkTalk — Thu, 11 Jan 2024 09:03:16 GMT

Hi MissVee,

How are you getting on, are you still experiencing this problem?

Chris

Re: Unable to activate me EERO

MissVee — Thu, 11 Jan 2024 10:02:27 GMT

Hi Chris, yes still the same

Re: Unable to activate me EERO

Chris-TalkTalk — Thu, 11 Jan 2024 11:30:24 GMT

OK thanks. Could you tell me which lights are on, on the ONT

Chris

Re: Unable to activate me EERO

MissVee — Thu, 11 Jan 2024 11:37:00 GMT

The Power and Ethernet lights are on and thr EERO is blinking blue.

Violet

Re: Unable to activate me EERO

Chris-TalkTalk — Thu, 11 Jan 2024 11:39:08 GMT

Thanks Violet. Could you switch the ONT off and leave it off for at least 30 minutes, then switch back on and check to see if you then have an Internet connection

Chris

Re: Unable to activate me EERO

MissVee — Thu, 11 Jan 2024 13:34:27 GMT

Thanks for your time Chris really appreciate it.

I have tried that but I'm still getting the same error message. It doesn't find a Gateway when it searches using a Bluetooth connection so I scan the serial number instead and then choose the room in which my router is and name my WiFi and set a password. After I do all of that I get that same message I have uploaded yesterday.

Re: Unable to activate me EERO

Chris-TalkTalk — Thu, 11 Jan 2024 13:36:28 GMT

Thanks for trying that. And the Power and Ethernet lights are still the only two lights on, on the ONT?

Chris

Re: Unable to activate me EERO

MissVee — Thu, 11 Jan 2024 13:44:21 GMT

Yes that's correct- they're still on and the EERO is also still blinking blue

Re: Unable to activate me EERO

Chris-TalkTalk — Thu, 11 Jan 2024 15:25:44 GMT

OK thanks. I've passed this to our Future Fibre team. I'll let you know when I receive an update or they may contact you directly

Chris

Re: Unable to activate me EERO

MissVee — Thu, 11 Jan 2024 15:28:56 GMT

That's great. Thanks alot Chris.

Have a nice day.

Violet

Re: Unable to activate me EERO

Chris-TalkTalk — Thu, 11 Jan 2024 15:32:11 GMT

No problem Violet, have a nice day

Chris